"Good online portal and swift responses"

Good online portal and swift responses. Very thorough and if required, they do answer the phone and address specific concerns

"Great service from Sophie prompt and…"

Great service from Sophie prompt and reliable and smoothly transacted my remortgage. The GportL is easy and straightforward to use, I would highly recommend their services

"wish I could rate this company a minus…"

wish I could rate this company a minus score, dreadful from start to finish, they dealt with two remortgages for me, inefficient, indecisive, without being able to go into huge detail I cannot explain how bad they were. I for one would never use them again.

"The Portal was really easy to use"

The Portal was really easy to use and the response times from Pamela Buitrago-Bonilla was generally excellent. All in all, a positive experience...

"Useful and clear to follow portal"

Useful and clear to follow portal. Caseworker was quick to respond.

"The portal made communications and…"

The portal made communications and uploading of documents easy and straight forward.

"Mortgage renewal"

Easy to use portal though did have to keep renewing my password. Kept informed through all of the steps and overall the process was seamless. Mortgage renewal completed on time. Thanks.

"Highly recommended"

I am very pleased with the service provided by my remortgage solicitor Leanne, excellent communication and professional service! Many thanks.

"Terrible lack of communication do not…"

Terrible lack of communication do not answer the portal questions. Will be making a complaint to national Westminster. So rude on the phone you would think it was their money not yours.

"Remortgage"

So firstly happy to get remortgage through on time.
Communication lines were not great using the portal as it took days to get a reply at times and other times we’d receive incorrect requests.
They also lost one of our documents we sent recorded delivery so we had to send it again.
Phone lines you could be waiting hours to get hold of someone.
Didn’t use them by choice as they came with the mortgage provider.