"Very good service"

Very good service. No problems. Fantastic communication.

"Remortgage process"

We have just gone through the process of a remortgage and it couldn’t of gone any smoother. GPL were in communication through their online portal and responded quickly and efficiently. Highly recommend their services. Pamela was on our case and was very helpful.

"Excellent help with our remortgage"

Excellent help with our remortgage. Really good portal that is updated regularly and you can also message on there and see when messages are read. Fast response each time communication was made. Easy, seamless support and very appreciated. Thank you.

"Excellent Service"

The process of purchasing our recent house using Gordons Property Lawyers was very smooth and hassle free. Their portal keeps everything up to date and their timescales remained accurate throughout. Saira was efficient, polite and responded quickly to any question I asked. I would use again.

"I found the service very poor"

I found the service very poor. I spent the whole time chasing for answers, rarely actually answering the questions. There appears to be automated responses !!
Apart from one phone call, the lady was very helpful, but also noticed when she reviewed the file how poor the service was.
If I need to deal with Nat West I will ask to deal with another professional firm

"Great Service from GPL solicitors"

Great Service from GPL solicitors. Had a natwest remortgage. GPS were quick to respond to any queries, stuck to the original deadline and had a very clean and comprehensive online portal

"Brilliant"

Brilliant, efficient and professional service from Pamela Buitrago-Bonilla! The Portal was also great to use. Thank you so much Pamela. Susan Gilder

"10/10"

We have done many mortgages over the years and have dealt with just about every national conveyancing practice out there. Gordons Property Lawyers have by a country mile been the best we have dealt with.

"GPL remortgage"

GPL were appointed via NatWest for our remortgage. I like the on-line portal - communication was clear. Also, spoke to an advisor too. Only issue is their website was down from Thursday to Sunday (2nd Oct 22) which meant we couldn't access the messages. Hence one-star dropped - but expect this to be a very rare occurrence. Overall pleased with the service.

"My worst ever mortgage experience"

Unfortunately I found Gordons slow, unhelpful and unresponsive and will never use them again. Natwest chose to use them for my remortgage which was very straightforward. They were unwilling and unable to deal with my financial advisor, who normally takes charge on these things. They also insisted upon me filling in forms he would normally do with his knowledge and experience. Their online portal spammed me with daily automated emails, some of which were unnecessary and cause unwanted stress. They have sent another one today claiming there is an important update on the file and when I logged in it was simply to say the case has been closed(the remortgage already happened last week). I never got an introductory phone call or email from a staff member, it was all based around a robotic system so if you have a more complicated or detailed mortgage it could likely prove difficult contacting them and could lead to hold ups. Based on my experience I would look elsewhere.