"Excellent service and communication"

Excellent service and communication. Can't fault the whole process of re-mortgaging at all.

"Appointed by NatWest for a remortgage…"

Appointed by NatWest for a remortgage and the overall experience was very good. Online portal works well and my case handler was very prompt at answering any queries I had. The transaction went very smoothly without any major hitch.

"Absolutely hopeless at processing a…"

Absolutely hopeless at processing a straight forward sale with no chain - impossible to contact on the phone, slow to respond and no urgency to proceed to exchange and completion from Gordon’s at all. Received a report back from the lender today and valuer confirmed the value of the property but Gordon’s are claiming there is conflicting information from the lender and they can’t proceed. Do not recommend.

"Remortgage"

My experience with Gordons has been very positive.
Excellent communication and information throughout the entire remortgage process. Online portal is effective and used effectively by Gordons. Felt I could access status updates, understand the end-to-end process, and outstanding actions are clearly highlighted.
My solicitor handled my remortgage with ease and was always prompt to respond to any queries. Would not hesitate to recommend....

"Gordons were appointed by Natwest"

Gordons were appointed by Natwest, I would say the best hassle free mortgage I've ever had, fantastic upfront information, continued information and just a very nice bunch of staff members.
Would recommend.

"Great service."

Great service.. I applied to remortgage and with in 3 weeks everything was sorted .. help was to hand if needed and all was done on line ..

"Efficient with a personal touch"

Very impressed with GPL's service during a remortgage process for NatWest Bank.

The automated set up of some of the system was offset by regular and personal messages from a single contact at GPL which gave me confidence that there were 'eyes' on my case as it went through.

And any issues along the road were dealt with efficiently by my contact who was easy to communicate with and to understand so thank you Victoria :)

"An excellent facility"

An excellent service and fairly easy to use. Good messanger service facility with it. Would happily use it again

"No fuss re-mortgage"

The portal facilitates quick and easy sharing of information and documentation. The staff was very prompt in resolving issues. The whole re-mortgage process was quick and easy.

"Excellent customer service"

Excellent customer service. Very swift and simple completion. Very impressed.