"Very efficient and clear"

Very efficient and clear, the website they use is easy and you can upload documents and send messages. They answer promptly. Thank you to Mica Millington, she has been proactive and even if there has been a delay, she managed to keep the deadline established to avoid extra fees. Recommend them warmly.

"From the day one"

From the day one, the portal was working really well and process was nicely simplified and easy to follow.

I kept receiving automated Messages although I replied saying there was a delay my end...this was slightly annoying, Pamela was very good and in the end gave me her email address....these days everything is so robotic and you do lose the personnel touch. I 'am pretty happy with the service from GPL.

"From the day one"

From the day one, the portal was working really well and process was nicely simplified and easy to follow.

They keep me inform with message and responding to my messages within day or two. So far, I am pretty happy with the service from GPL and happy to recommending them.

"Total lack of communication"

Total lack of communication.

First off we weren’t offered access to a portal.

It’s infuriating that no one bothered to check our file until the day of completion. We where left scrambling to provide paperwork in order to complete with only a couple of hours notice.

"Great experience with GPL and Jessica…"

Great experience with GPL and Jessica Johnson who handled our remortgage for us. Answered questions quickly, offered helpful advice when asked and we had a great system that allowed us to communicate via online web portal which is AMAZING as it stops the multiple calls and you get to see exactly what's going on with your case file.

No hesitation in recommending, more solicitors should have the setup GPL use, it makes things breathtaking easy.

"Good response rate and has a portal…"

Good response rate and has a portal which is a one stop for all messages and documents.

"Excellent service throughout"

Excellent service throughout, couldn't have asked for more. The messaging service is brilliant and if I needed anymore information then I could request a phone call which was quickly followed up. Special thanks to Pamela for helping me throughout.

"Fantastic"

Fantastic, quick and thorough service; the client portal is a great way to track what stage you're at and keep updated, alongside providing and submitting the required documents.
A first class service from GPL - thank you very much for your help and support.

"Gordons efficiently took us through the…"

Gordons efficiently took us through the difficult process of obtaining a mortgage and kept us informed and prompted at each and every stage. Many thanks Gordon’s.

"Responsive and well organised"

Responsive and well organised