"Super god service medarbejder bag røret…"

Super god service medarbejder bag røret kan deres arbejde. Kan varmt anbefales. 👍

"Super langtidsleje hos Sixt!"

Vi har langtids lejet tre biler gennem Sixt og har haft en super oplevelse med alle tre biler. Det er en god og fleksibel måde at have bil på og Sixt personalet med Lucas Bigler som vores primære kontakt har været en fornøjelse at handle med. En stor anbefaling herfra!

"I have no idea about the damage on the…"

I have no idea about the damage on the front screen but you are asking to pay it.

"It is the best company :)"

It is the best company :)

"En god oplevelse"

Fik en upgrade til en dejlig og ny bil i perfekt stand.
Personalet venligt og kompetent.

"jeres tilbud fra hjemmesiden samt jeres…"

jeres tilbud fra hjemmesiden samt jeres priser på andres udbudssider er vildledende.
I oplyser man har booket den fra udlandet når man står og skal hente bilen
Jeg vil kalde det bondefangeri

Mvh. Ole B

"Allt var som planlagt"

Allt var som planlagt. Inge overraskelser. Meget god betjening.

"Sixt Denmark: unprofessional and disrespectful"

I rented a car from Sixt Hellerup branch from 20-23 August 2020. When I checked in, the staff at Sixt Hellerup is a trainee. He seemed a bit nervous and clueless. He was not sure what to do. He did not even provide of offer me with information, for instance, insurance etc. Handing over the car key, he just pointed out the car reserved for me. That was it. I look around the car. It was in good condition.
It was a nice ride. Everything was fine. No stones struck the car or even the glass. I would have noticed if a stone struck the cars.

On 22 August 2020 evening, I arrived back in Copenhagen and decided to drop the car back at Sixt Hellerup. Before dropping the car, I looked around the car to make sure that the car was in a condition as good as I got it. Everything was good and I dropped the key in the box.

On 23 August 2020 morning, I got email from Sixt Hellerup, telling: “Dear customer, Attached we are sending you the document in PDF format*. Our tip: You can have a copy of your invoice sent to you under ... If you have any questions we will always be happy to help.” That was all. Few days after, Sixt deducted my bank card for the rental fee. So, everything was fine.

However, surprisingly on 1 September, I received an email from Sixt Skade telling me that found stone chips on the license plate and the car glass on the driver side. In the email as well it is written that “If you do not know how the injury occurred, it is equally important that you notify us of this, as failure to do so may result in lapse of insurance coverage on your lease. If you have any doubts or have any questions, please feel free to reply to this email.”

So, because I was so sure that nothing was happened during my rental period, I replied to the email twice, telling them that I did not know anything about the stone chips because during my rental period there was no incidents whatsoever.
Unfortunately, Sixt never replied to my emails. Sixt did send me email, but they said nothing with regards to my defense. On the other hand, the email only forwarded me the invoice for the repair of the damages. I directly replied to the email saying that the stones chips did not happen during my rental period.

Amazingly, Sixt never responded to that. On the other hand, Sixt kept sending me the invoice for the damages. I then sent email filing complaint for the damages they accused me of doing. And, hello…surprisingly Sixt started to open communication with me. We exchanged emails. I persistently asked for the proof that the photos of the damages were taken on 23 August 2020 morning. It is an easy job. I just asked them to send me the screen capture from the cellphone that was used to take picture of the damages. Sixt could not provide me with that. They kept telling me that the damages were during my rental period, hence according to the contract I am responsible for that.

That was not the first time for me to rent a car from Sixt Hellerup or from other car rentals in other countries and continents. I know exactly the rules, the contract and how the car rentals work. I know for sure that when I return the car after the service hours, then the car will be checked on the following day. If the car rental finds problem or damages, the car rental could easily inform me. They have my contact details. Once they send the final invoice and I pay for the rental, everything is good. Case closed.

But what happened to me with Sixt Hellerup was just phenomenal. It is not about the money. It is not much anyway. But the way they work and the way they treat me as a customer are really awful. They do not respect my rights as customer to have clarification and information I need. They never replied to my previous emails. They could not provide me with the proof I asked. Clearly, they made huge mistake by not informing me on the same day about the damages, yet not even a single word of apologizing sent out to me.

Maybe they need extra money during this difficult time. I read from the reviews, many customers complaint about scam and such. No wonder. I can declare that Sixt is an awful, lousy company that does not respect the customers and their rights, that does not work properly and professionally, that does not provide fair and transparent treatment to customer.

For me, Sixt is history. Bad history.

"We get much better car than we thought"

We get much better car than we thought! It was very easy to deal with you, thank you!

"Medarbejderne er meget venlige og…rose"

Medarbejderne er meget venlige og servicemindet. Altid klar til at hjælpe.