"Utrygt at leje bil igennem Sixt"

Jeg har nu to gange lejet bil gennem Sixt og begge gange har været en dårlig og utryg oplevelse:

1. gang bookede jeg en bil lørdag med afhentning dagen efter. Jeg lejede bilen i en uge for at køre fra kbh til Nordjylland under corona-nedlukningen. Midt under lejeperioden beder Sixt mig om at returnere bilen i København med det samme, da deres samarbejdsaftale med Mini Cooper åbenbart ophører. Jeg booker bilen om lørdagen, henter søndag og får dette at vide onsdag, hvor min lejeperiode først skulle slutte i weekenden. Sixt mener derudover, at jeg skal aflevere bilen i kbh hvor jeg hentede den, selvom jeg befinder mig i Nordjylland og ikke selv har interesse i at stoppe lejen før tid. Jeg får med besvær lov til at aflevere bilen i Århus i stedet for. Det undrer mig, at sixt ikke ved, at deres samarbejdsaftale med et bilfirma stopper med fire dages varsel. De skulle aldrig have lejet mig den bil til at starte med.

2. gang lejer jeg bil gennem sixt og bliver trukket for 200 overkilometer, jeg ikke har kørt. Det koster 1450kr. Jeg sender dem den udførlige rute, jeg har kørt og sender dokumentation af benzin-regningen, som i kombination giver et godt billede af, hvor langt jeg har kørt, når de ved, hvor langt deres bil kan køre på literen. Sixt fastholder de overkørte kilometer, fordi “de har juraen på deres side” og jeg ikke har et billede af instrumentbrættet. Sixt behøver ikke dokumentere overkilometerne med et billede af instrumentbrættet, så de kan fastholde overkilometerne uden dokumentation. Jeg er med på, at de har juraen på deres side, men de kunne have været samarbejdsvillige, hvis de ønsker glade og trygge kunder.

Sixt har som udgangspunkt gode priser, men det er en utryg oplevelse og bliver hurtigt dyrere at leje igennem dem.

"Fem stjerner & Fantastisk service"

Har lejet bil igennem SIXT (Hellerup), min primære kontakt har været Lucas Bigler som virkelig har leveret en verdens klasse betjening og service, så 5 stjerner til ham.
Generelt har SIXT en god kundeservice team der levere service i topklasse. SIXT har altid nye, spændende og fremragende biler til meget konkurrencedygtige priser.
Kan varmt anbefale Sixt 😊

"Super oplevelse at minilease hos Sixt!"

Jeg kan varmt anbefale at leje bil hos Sixt. Jeg har haft 3 forskellige minilease-biler og de har været super at køre i. Derudover har servicen været superb fra især Lucas og Samed. Tak for det. :)

"Awful Customer Experience"

Absolutely horrendous service and treatment! Never before in my +200 times of renting a car from different rental companies, have I experienced this level of arrogance and rudeness.
As I am a frequent traveler, which in my case means +40 flights all over the world per year with 50% going to Denmark, and this is running on 12th year doing so, I have experienced everything when it comes to car rental, as I do it almost on every flight. Or so I thought. Apparently there is a new low.
Story goes, that Sixt sends me a Instagram advertisement as likely Facebook has picked up on 1) me living in Dubai and 2) often visiting Denmark and 3) often renting a car. The advertisement is for Danish Expats living abroad, which means that Sixt can offer me a car with full insurance coverage and no deductibles. The advertisement says the same. So I click on it and book a car.
When I arrive at the airport and at Sixt counter, there is a surcharge! Suddenly everything is not included. They say that I have been registered as just a foreigner making a booking. I explain that Sixt advertised me and I explain about the campaign. They respond that in their system it is booked as just a foreigner making a booking. I ask that they change it as I am not willing to pay the surcharge and as it is out of my control how they logged it in their system. How am I to know how their system works? They refuse and say that I can choose not to pay the surcharge, but then I am not covered. I ask if I can cancel the booking as I feel like I was sold one thing, but now I am getting a different thing - all because their system was setup so that me clicking on their advertisement had my booking being logged differently. They say that their system says that I have to pay or I can cancel and then I have to pay for the first 2 days.
By this time I ask to speak to the manager. They advise me that there is no manager, but I can call the support line and maybe there is a manager. I do so, and catches a girl with the name Natacha. Upon explaining my situation and asking what she can do as obviously they have registered my booking wrongly, she responds that there is nothing she can do as the system shows the booking how it is. I ask her if she thinks this is a good customer experience, to have responded to a campaign for Danish Expats and then being supplied a different product at a higher price, to which she adamantly responds YES. I was so surprised that I even asked again if she was serious, to which she again replied that she thought it was indeed a great customer experience. I asked her if I sounded like I thought it was a good customer experience and at least she was honest and said no.
I asked to speak to her manager, and she said she would just check if she was around. After 3 minutes, she comes back and says that the manager is not available as she just stepped into a meeting!
Upon hanging up and re-initiating the conversation with the Sixt airport employee, another guy is having issues with Sixt in the line next to me. Him and I joke about how neither of us have ever experienced anything like it, which causes the employee assisting him to ask us very abruptly and aggressively to cool down and shut up! I was literally told to shut up, which in Danish is slightly less offensive than in English, but nevertheless, I have never ever been told to shut up before by any service counter employee in my entire life. Considering that both the other customer and I had to utilize several credit cards because both of the service employees seemed to make some mistakes - i.e. I had to pay the entire booking twice and was promised one of the payments would be returned in about 1 weeks time - I thought we took it fairly well to joke about it. But apparently Sixt service employees have a different understanding of what Good Customer Experience is!
End of story was that I was forced to pay the surcharge or pay the cancellation fee. I choose the former and got a Volvo when I had booked a BMW class car. How does that makes sense btw? When was a Volvo ever a BMW?
Don't rent at Sixt!

"Fantastisk!"

Fantastisk service gang på gang!

Jeg har nu for 4 gang lejet bil hos Sixt (Hellerup) og jeg kan kun takke for god service, billig leje og imødekommenhed :-)

Jeg vil helt klart benytte Sixt i fremtiden og kan varmt anbefale dem til korttidsleje (Mini-lease), da priserne ikke er til at hamle op med andre steder, på samme vilkår.

De varmeste og bedste anbefalinger herfra!

"SIXT DANMARK is the only car service I…"

SIXT DANMARK is the only car service I use because it is the best. Wendy and Nicole are my go-to ladies. They are so professional and perfect that sometimes I think they are robots! They always go the extra mile to make sure I am provided with the best car for my needs. I love them. I recommend SIXT DANMARK to everyone who visits me when I am in Scandinavia. I trust SIXT DANMARK and that is the way it should be when renting an automobile.

"Good service...."

Good service....
Jeppe

"Super service og hjælpsomhed"

Jeg har altid fået en fantastisk service fra Lucas, Gabriel og de andre fra Sixt i Hellerup. De har været utroligt hjælpsomme med at finde spændende biler til mig - alt fra BMW Z4 til Mini JCW GP.
Der er ingen tvivl om, at de alle ønsker at yde den bedst mulige service for deres kunder.
5 stjerner herfra!⭐⭐⭐⭐⭐

"Hurtig betjening"

Hurtig betjening, søde og rare, altid nye biler

"Ham der har leaset 2 Mini Cooper i foråret 2020"

Det hele startet for ca. 5 år siden, hvor jeg første gang skulle lease en bil.
Jeg kontaktete da Sixt i kph. city, det var en rigtig god oplevelse, som førte til et at jeg blev fast kunde.
Sixt i Hellerup åbnet, og da jeg første gang mødte Lucas Bigler blev jeg mødt med en utrolig service mindet person.
Jeg vil hermed give ham de bedste anbefalinger og håber at I hos Sixt bemærker den profisionelle kunde betjening ham yder, og også sætter pris på dette.