"Order arrived as per the description and…"

Order arrived as the description and was delivered on time. Tracking facility very useful.

"*****perfect"

All good and in time .Would recommend salontital to all

"First purchase from Salon Total"

First purchase from Salon Total. Fast delivery. Recommend

"my parcel was delivered to completele…"

my parcel was delivered to completely the wrong address and it has taken me 2 days to find it through social media- i have been in contact with you but have heard both from you. Yodel are absolutely useless and i will think twice about ordering through you again as a result

"First time order gone horribly wrong"

First time order gone horribly wrong.
1) A product was displayed as available but was out stock.
2) As a result a larger order was held back but I was not informed immediately- when I was I was asked to wait 3 days as the out of stock product was due into stock.
3) After waiting 3 days I chased up and requested that if the product was still unavailable the rest of the order was shipped.
4) 6 days ago I received a message from Yodel saying order was at their depot - their tracking website has not moved to an out for delivery status since.
5) 5 days ago I chased up again (3 times) only to be finally informed that Total Solutions could not help, that Yodel might be too busy and to be patient and wait 3 more days before chasing up again. I requested a refund.
6) My request to cancel the order and provide a full refund has been ignored.
7) Even if the order arrived today (13 days from order date) I can only conclude that this order exposed several issues with the company’s IT systems, customer service, and fulfilment processes. There also appears to be no service recovery procedures in place.

"Excellent service"

Excellent service

"Quick delivery of item."

Quick delivery of item.

"Didn’t arrive"

Didn’t arrive

"Excellent prices and fast delivery."

Excellent prices and fast delivery.

"G R E A T"

I ordered some products that were saying that they should arrive in 2-3 business days. Customer service was absolutely amazing, notifications about my order were send just on time. The product didn’t arrive because of manufacturer which is not fault of SalonTotal so I reordered items that are available atm and they arrived on 4th day from the moment I placed the order. For anyone who is not happy - guys it is YOUR responsibility to check shipping policies and read what is written on your screen. As long as information is available (and it is) you agree with conditions once your order is placed. I was answered by customer service team within a couple of hours which is great. The products are amazing and the price is really the best deal on the market.