"This is a scam"

This is a scam. Ordered tickets for Philadelphia Zoo. Zoo told me they are not in partnership with each other. After attempting to receive a refund and emailing multiple times, a "George" emailed me back saying refund is on its way. Still haven't received it. Don't use this site!! They rarely respond and it's super shady!

"Don't waste your money"

We bought our hop on hop off bus tickets at 9:30 a.m. and by 12:30 p.m. all their buses were out of service. We ended up having to take the subway and walk the rest of the day. The salesmen were even rude to us when we approached them and asked them what was going on. They just keep telling us 15 more minutes. Which obviously was a lie. I was very disappointed with Gray Line in NYC. Don't waste your money on this company.

"Watch out!"

Ordered tickets online but never received them and never got reimbursed. Very poor service and no reaction at all by their customer service team. Watch out this is not trustworthy website and company!!!

"Was well worth the money"

Was well worth the money!
We were a group of five friends who purchased our sightseeing passes online. We bought the package that included the hop on hop off bus tours and five attractions. We had some very informative tour guides and took every tour they offered. It was great for a first timer to NYC as we got to see so much of the city that we probably would not have seen orherwise.....but one of the absolute highlights of our tours was our guide Darryl, who we were fortunate enough to get on the uptown tour. He kept us informed and entertained for the entire trip..we didn't want to get off his bus. THANK YOU DARRYL!

"My cousin recommended this service but…"

My cousin recommended this service but I was very dissapointed, they rush you through notable sights so you visit as much as you can in one day...

"Left Behind"

Visiting NYC for New Year’s Eve was a special vacation for our family. After choosing Gray Line to show our family around NYC, we found ourselves stranded near Brooklyn- 1 1/2 hour walk away from our hotel! We purchased over $300 for the tour for the day, we were told the tour ran until 11 PM. At 7:00 PM, our family, as well as 25 other people were left at a bus stop with no way back to our hotel. After calling for over 30 minutes for someone to come pick us up (we were promised in the first 2 phone calls they were sending a bus; which never came) and speaking to their management team, we were finally told by management that they were not running anymore buses and we would have to find our way back to our hotel. The most horrific part of this endeavor was the lack of regard for the safety of their guests. There is nothing more uncomfortable than being in a state you've never been to, forced to find a way back to a hotel in the dark and our only choice was $90.00 for a taxi or the NYC Subway- unacceptable. Think twice before choosing this tour.

"It was really great! Thank´s°! We´r …"

It was really great! Thank´s°! We´re looking forward visiting NY again! You´re recomended!

"Unprofessional customer service"

Hi, We went to collect our passes at the center near bus terminal near times square. The staff there were so unprofessional and spoke to us so rudely while we were collecting the passes. They dont have minimum manners of customer service, especially the black lady there was literally yelling on us and showed such a bloody attitude. She also has a horrible mouth odor while speaking. They really spoiled the entire mood of our start of the ny trip.

"On a Night Cruise"

We took the night light cruise and it was fantastic. It was a little chilly the night we went but, the sky was clear and the guide helped point out certain things to see. Took a lot of pictures and enjoyed seeing the city from the water, all light up. It was neat to go under the bridges and to see Brooklyn, Ellis Island and Jersey as well. I would do this cruise again!

"Its was ok"

My experience was pretty good until the tour guide repeatedly bashed our President to be Donald Trump. I really didn't want to hear the crap! I know everyone has their opinion, however, not while doing your job that I paid you for.