"Excellent service from Christina"

Excellent service from Christina. The topper has made a big difference to the comfort of my bed. Competitively priced, very good quality and rapid delivery. What more could you want?

"Quality of product fast delivery."

Quality of product fast delivery.

"Refund Request"

9th August: Ordered Pillows. Realised my wife had already bought pillows in town that day. Requested cancellation of order & refund via email (as instructed on their website).
Few days later I received an email asking me to confirm that I still wish to cancel order. I responded within the hour.
No replies received from Talatex.
13th August: I receive an email with EVRi tracking info. Tracking states "We're expecting to arrive with us soon".

It's been like that ever since & Talatex are not responding to my emails.

Edit (15 Aug): Finally received an email confirming cancellation & refund for the order. So I guess they have redeemed themselves to an extent.

"The Talatex topper brought back the joy of sleeping at my cottage…"

I developed a hip problem and sleeping on the very hard mattress at the cottage became virtually impossible. The mattress isn’t old and is still in great shape so I went looking for a topper. After extensive research I took a flyer and went with Talatex. I had found them on Amazon Canada and then again on their own website. Their price was the best and their reviews were good.

All that said - I ordered a three inch, queen size topper. It arrived after about 5-7 days in a box that should not have held the size of a queen topper, but yet it did! We opened it, let it rest for an afternoon and slept on it that night.

Suffice it to say that sleeping has been dreamlike ever since the topper arrived. Seriously - no hip problems or pain with the topper! A tiny bit of rubber-like smell for a few nights but nothing with which to make any issue. Don’t hesitate with these folks - the product has been great so far and the delivery was perfect.

Thank you Talatex for bringing back the joy of my cottage once again…

"This is my second order from Talatex"

This is my second order from Talatex. Both came within the timeframe given to me, well packaged and exactly as ordered. I love the products, I first got a pillow and next, a 3" topper. Great products and I would definitely recommend both the products and service.

"The comfort is well worth the money!"

This Premium Latex Pillow (Talalay Process) from Talatex not only does everything it claims it can do, but it's also the most comfortable pillow I've ever had! I'm a restless back-and-side sleeper and this pillow (medium-soft) reduces my tossing turning, and snoring because it provides excellent spine and neck alignment with zero neck pain, and it sleeps cooler than the memory foam pillows I've used in the past.

" the pillow came back to you on the 8/8/2024 so where is my refund Fraud "

They want me to agree to loads of pages going on about its not their fault if my account gets hacked after I sign I agree they are saying something about the chinese government ? all before they will issue a returns label they must be MENTAL I'm going to report the company to Fraud UK avoid them at all costs they keep sending stupid messages their English is rubbish but their so called base is London , update why haven't you done my refund I tracked the return and the item was received by you on the 8/8/2024

"Took forever to arrive."

Took forever to arrive.

"Poor customer service "

The pillow I received was medium soft . However it is more like a firm pillow and gave me a horrendous headache and neck pain . I have requested an exchange for the soft pillow or a refund but all emails I have sent and online chat have been ignored . Hoping for a response to the review on here
Review .
Thankyou yes I have now had a response and the issue is being in process of being dealt with.

"Happy with my new pillow"

I purchased an ergonomic, firm pillow but I received a faulty item. Christina from Talatex was very helpful and proactive, she arranged for a new shipment without extra charges.
I received a new one which is very comfortable to me. The first days I found it not enough firm but now it is ok.
Thanks for the good customer service