"Talatex® Premium Dunlop Comfort Latex Pillow…"

I ordered two pillows which were on a bundle offer, unfortunately one of the pillows was faulty and looked like a second hand then I requested a refund from the seller and the seller wanted to only refund me for the used pillows, I insisted as the purchase was a bundle offer then I have to send the two pillows together for a full refund.
Talatexhome did only agree to send a free postage label for the second hand pillow, this took about over a fortnight to exchange email and still Talatexhome would not send me a free postage label for the bundle offer. At the end I had to pay £8 postage for the one good pillow, so I will not recommend Talatexhome to anyone to shop. Awful customer service!

"Perfect pillow for me "

I needed a pillow that I wouldn't sink into yet would still still be firm and soft as I am a side sleeper and I watch TV to go to sleep, other pillows blocked my view so I had to bend them over and sleep on the edge , now I can lay down keep cool and watch TV comfortably very happy

"Much better than My Pillow brand"

I love this pillow! I replaced my My Pillow with the Talatex pillow because I got sick of always having to plump up the My Pillow several times during the night to get the support I needed.
The Talatex pillow is soft and holds its shape, supporting my head and neck perfectly. I now sleep much better! I would highly recommend it!

Also, it arrived in a timely manner. Much sooner than I anticipated!

"Customer service was exceptional"

Customer service was exceptional, and the product is beyond expectations, it has completely changed my sleep. I will be purchasing for another bed.

"easy exchange process"

easy exchange process. Good delivery communication. Well packed.

"Easy ordering and fast efficient delivery"

Easy ordering and fast efficient delivery. The price was reasonable too.

"If there was a 'no star' option I would…"

If there was a 'no star' option I would have selected that. After making my purchase I received a tracking number, upon checking it was delivered to the other side of the country. I contacted the company who said it was a mistake with the tracking number so they sent me another, which showed they hadn't even sent my purchase. Nearly a month later as I am still waiting for my items, I decided to get a refund however the company do not respond to calls or emails. Deeply disappointed, and would not recommend to anyone else.

"Refund Request"

I sent a request for a refund on Feb. 8 and here it is Feb. 16 and have not heard anything back at all from the company. I thought that I would have heard something back by now, it's been over a week.

"The pillow is a bit bouncy and…"

The pillow is a bit bouncy and marginally too high but is of good quality. Next time I will order the soft instead of medium soft.

"Lack of response: customer services"

I have been trying to contact customer services for 3 days to arrange an exchange of one of the items I ordered. The phone line constantly has a message saying that the phone I am trying to reach is not able to accept calls! I’ve also e mailed but again, 3 days later, no response. I’ve also completed an online enquiry form: no reply. Very poor (currently non existent) customer ‘service’.