"Ignore you when things go wrong"

I ordered 2 standard pillows, they arrived very small. The company sent me a return label after agreeing they were small/faulty. I sent them back they have had them a week, and they are now ignoring me... I see this has happened to someone else too..
Customer service is terrible.. The pillows are of amazing quality but VERY small. they should clearly state the size so you know it's not a standard pillow.

I am hoping my bank can help me with a refund if these Cowboys dont respond

UPDATE 16TH FEB- After message and calling them on whatsapp i finally got reply, after i asked shall i contact my bank. Said they had refunded me and would be 3 days, and they are upgrading the customer service... Lets hope this is the end of it. They really need to respond to customers to keep you reassured.

"Bad customer service"

The company emailed me a return label and I returned the parcel but now the company will not respond to the emails I have sent about my refund. i am very disappointed with the service.

"Efficient service"

Efficient service, easy to order, great packaged item. Fast delivery. Love the product too x

"Pillows are firmer than they say the…"

Pillows are firmer than they say they are the sizing is very strange standard queen and king so hard to decide what size pillow you actually need to get , have to pay to return the pillow you do get your money back but takes multiple emails to send before you get a reply

"AVOID AVOID AVOID Faulty pillow and ignoring my messages"

Faulty pillow and ignoring my messages. On the 16/01/24 I informed Talatex that a pillow I bought for nearly £80 was faulty, it is lumpy on one end and thin on the other end. I sent loads of photos to prove this and they said they would replace the pillow to which I agreed to. Since then they have not done anything, not answered my messages and I know they have seen them on whatsapp. I`ve tried ringing them on whatsapp and the phone just rings out and they NEVER answer. If you ring the number on their website it says this number is not accepting calls!
The customer service is disgusting I wish I had never deal with them. I would not recommend going anywhere near this company, when the pillows are sent out they are rolled up into the smallest box possible and never fully regain shape. AVIOD

"The waiting time from time of purchase…"

The waiting time from time of purchase to delivery was unacceptable. Also the response to emails was extremely poor.

"Great quality"

Great delivery time
Amazing quality and no strange smell
These pillows are so comfortable and breathable

"Really good pillows"

Easy website to navigate and purchase.
Good communication
And delivery time good
Great product

"No delivery & no idea if/when it will arrive"

Ordered latex topper & 2 pillows. The pillows arrived but not mattress topper. No idea if or when it will arrive. Difficult to make contact with seller - this seems to be the only way of contacting them. Raised dispute through PayPal.

"Colchão muito bom"

Colchão muito bom, a entrega foi rápida, a única coisa é que imaginei que uma capa de proteção lavável viria com o colchão, mas não veio