"Their Days Must Be Numbered Surely."

Wow, I think this company is still living in the 90's. They had the audacity to query why I wanted a delivery sent to a different address to the registered card address and then when I called up, the woman was soooooo nonselent I don't think she would have cared if the boss dropped dead in front of her!!

Such an unprofessional company living in the past. Think the owner needs to read the book Who Moved My Cheese!

"Good prices prompt delivery"

Excellent cyber Monday deal on a Dewalt circular saw. Considering they must have been rushed off their feet at one of the busiest times of the year the delivery came in good time. Was a little apprehensive about ordering from them based on some of these reviews but needn't have worried. What I will say is if you need the tool next day this isn't the place to go to but if you're happy to wait then go for it. Will definitely use again. Cheers.

"Selling out of stock products & rude"

I placed an order on 30/09/23 for a Bosch Strimmer (order total £274.50) with the website saying delivered in 2 to 3 working days. I contacted them on the 05/10/23 (4th working day) as I hadn't received tracking details as yet. Their reply started with - 'I'm sorry you feel that way' - shocking passive aggressive behaviour for a company that is client facing. Needless to say, I cancelled my order and they did refund me (first and last thing they did correctly).

I get a feeling that there's a group of people running an online business who struggle with the new age of the internet and online selling.

Long story short, you get what you pay for and I wouldn't order from here again.

"Selling a used power tool"

Just ordered and received a bosch GOP 18v-28, it works but it is an opened and used item, the quick release lever got scratch and mark, they should have mentioned in the website

"Selling items they don't have in stock…"

Selling items they don't have in stock is bad practice. Having placed an order and paid immediately I have been let down 3 days later and now need to find another supplier very quickly.
Refunding my payment doesn't make up for having been let down.

"I recently ordered from the tool store"

I recently ordered from the tool store, and I was impressed by how quickly my order arrived and how neatly packed everything was.

"Recycle packaging."

Recycle packaging.
Whilst this is a green thing to do , it would be a good idea to inform customers that what is inside the box is not what it says on the outside of the box. Also responding to emails and not answering your query in a condesending manner would be helpful

"I recently had the pleasure of shopping…"

I recently had the pleasure of shopping at this tool store, and I must say that their selection and delivery service exceeded my expectations. The store offers a wide range of high-quality tools for various purposes, catering to both professionals and DIY enthusiasts.

"Incredibly poor customer service!"

Ordered an SDS-Plus hammer drill (Dewalt) and an SDS-Plus drill bit set (Bosch). Items arrived and I thought I'd better test it works.

Whilst drilling a single hole in a concrete breeze block the Bosch drill bit failed, causing the end of the bit to flatten and look like a mushroom.

I sent a picture of this clearly defective bit to Power Tools UK asking for a partial refund on the Bosch drill bit set and was told that they do not issue refunds until they have been independently assessed by Bosch (I'm not concerned about this as I have never had an SDS-Plus bit do this before so I'm sure it's defective).

I asked for return instructions and they just say "send it back to us, we will send it Bosch", no instructions for this such as delivery address or whatever. I asked them to arrange courier collection as I am working out of country, they completely ignored and did not address my request for a courier to collect the item.

Then they gave me the details of someone else who works at Power Tools UK, so I sent an email to this bloke with a photo of the issue, requesting that they arrange a courier to collect the item AGAIN. Once again the bloke responded to me without addressing my request for them to arrange collection a second time.

For my order I paid £5.75+VAT for the postage, most vendors would offer free postage on a tools order of over £200, I do not expect to have to pay for a courier to collect an obviously defective item (even the bloke I spoke to stated he's never seen this in 30 years on the job).

I get the impression that these people are stalling as they know that I only have a right within the first 30 days to reject their defective item under the Consumer Rights Act 2015.

"Declining cash back"

For no reason, it declined my cash back from Topcashback.com. Cannot trust this company.