"No power tools, no refund"

Order £650 odd of power tools. 4 days later received an email saying my money was going to be refunded as I am a "3rd party". Been a while and I'm still without refund. Being a tradesmen I need my tools to earn a living, waiting for my refund is impacting work load, which in turn impacts cash flow. I'm not a wealthy man, I only get by. Speak to customer service and they are unhelpful and rude between the lines.
I pay for my items in full and it comes out instantly, and they can't seem to clarify who I am (why does this even matter)? Smells like a money scam to me.
Pay a little more money and save the agro.
Regards,
Chris

"J ai commandé depuis le mois de…"

J ai commandé depuis le mois de novembre pour 19€,90 des charnières pour réparer des portes de meubles et toujours pas reçu le produit j ai envoyé plusieurs message pour me faire rembourser et on m a répondu qu il enquête auprès du transporteur ce site est une grosse arnaque je pense que je ne reverrai jamais mon fric

"I have been purchasing from…"

I have been purchasing from Powertoolsuk for quite a few years now and I have never had any issues at all

After reading some of the reviews below i can only say there are some strange people out there who should not be allowed near a drill let alone a keyboard

All of my purchases have gone through quickly and smoothly and I will continue to use this company going forward

"Absolute joke ordered online to wrong…"

Absolute joke ordered online to wrong address called to change address said was all good and recieve withing 2 days I then waiting and checked emails and received asking thaybi had to confirm again , I called and confirmed then they Said they I have to respond to.the email which I did they told.me.then is was okay then they told me.it.moght now be in stock I then later recover another email saying they need to no who's address it is so they can check.been waiting over a week and then I just received I refund such a joke do jot use

"Chaos at the Cashier"

My review starts at the till when I was trying to pay for my new power drill. When I asked the cashier for a tester on the product, little did I know what was about to unfold. The cashier proceeds to ram the drill up my anus causing serious pain. The cashier starts to state things like "Do you like it like that?" and "Want it faster?". Now I am a middle aged man and to say the least I was traumatised. I will not be returning and I would advise everyone to do the same. Thank you

"Excellent always until they don't…"

Excellent always until they don't believe you that one of your orders are faulty. You are sent a manufacturers warranty application when you want to report a faulty item and you have to pay for returns shipping. I will use them again. Just was annoyed at the returns experience.

"Waste of Time"

This company do a bad job at updating their online catalogue where they have no stock but allow you to order and pay first before they check whether the item is in stock. In my opinion this isn’t good enough and is quite amateurish…I won’t bother with this company again.

"Item ordered, item delivered :)"

Ordered a saw on Tuesday, arrived on the Friday.
As advertised this item was 4 day delivery.

"Really good price on Dewalt battery…"

Really good price on Dewalt battery drill, arrived earlier than expected

"Hi has anyone used the katsu 120cm tile…"

Hi has anyone used the katsu 120cm tile cutter. The one thing I'm looking to find out is when calibrating this tile cutter do you just hand tighten the 8 bolts where the bearings are or are they to be tightened up hard with hex key provided.