"I've ordered from Plumbers Stock before…"

I've ordered from Plumbers Stock before and was happy with the experience. This time I ordered some parts and then realized there was another way to fix the problem. I contacted them via email and Jake reached out quickly to confirm the cancellation and see if there was anything else he could do to help. Very professional and a good customer experience.

"Jake Was Very Helpful! "

Jake helped me a lot in canceling my first order and also helped me start my updated new order. He did a great
job!

"Returns doesn’t cover shipping and restocking fee"

I ordered a part for my faucet and they shipped me the part, but it was the wrong color. So I called to ask how I can ship it back and I was able to source the correct part locally to get my refund. Not only did they make me pay for shipping, but then they also charged me a $15 restocking fee for a part that was never taken out of the box. Honestly, I probably would never order from them again. Even after calling Customer Service, they did not help me at all. I was surprised that such a large company like theirs didn’t even cover shipping back.

"Excellent customer service from Jake"

Excellent customer service from Jake! Was fast to respond and got the answers I needed quickly!

"Jake was very helpful. "

Jake was very helpful in quickly answering all of my questions and helping me place my order.

"Jake was efficient and got my info…"

Jake was efficient and got my info right away fantastic service

"Very on the spot with helping you with…"

Very on the spot with helping you with your purchases and getting it delivered in a timely manner.

"Jake is a rockstar!"

Jake is a rockstar!

"Return request response"

Jacob P. processed my return request the same day I emailed it. His explanation of the process was clear and covered all the bases.

James

"Jake did an excellent job in handing…"

Jake did an excellent job in handing the customer refund inquiry. Thank you Jake.