"Substitution and Scam Listings..."

This company adrvertises products on its' website that ehy DO NOT HAVE IN STOCK NOR INTEND TO HAVE IN STOCK. They then send a "Substitute" item (READ: lower priced generic and inferior quality altogether) tothe customer. Their customer service SUCKS! They DO NOT respond to email other than to say they received your email and will reply at a later date, which they never do. A complete scam company with B.S. reveiws wrtitten (the vast majority of the positive reviews, 95% plus) by bots or paid review companies. Save the time and aggrevation and blacklist this scam outfit from you list of places to buy from.

"Thanks Mia for making things quick &…"

Thanks Mia for making things quick & easy.

"How in the world can a company be this incompetent and corrupt!"

My experience with PlumbersStock was miserable from start to incredibly bizarre finish! I ordered a part on their site for $14.03 including shipping on 10/20, but when it hadn’t shipped 8 days later I emailed them. They did respond, but gave no apology or explanation, just assured me it would ship in 24 hours. When it still hadn’t shipped 3 days later, and the site still said the order was “Processing,” I emailed them again. This time there was no answer, but I did finally receive it the next day. Sure enough, it was the wrong part! So I emailed them again, and to assure a quick and easy exchange, I gave them the exact catalog number for the part they sent me, and the model number it fits, which was one digit off from mine. Simple mistake, simple resolution, right? Nope, they did what so many companies do these days, make the return process so onerous they hope you will just give up!
They wanted me to send pics of the part, and the packaging! When I complained, they insisted it was their “Policy,” but it was not stated anywhere in their published return policy! They also told me they would not pay the return shipping because “this falls under a regular return!” What!? They consider them making a blatant mistake a “regular return,” like it was my fault?
Obviously I wasn’t going to get anything close to a competent or professional outcome from this company, so I was forced to start a charge-back through my credit card, all this over $14! BTW, to this day the site still says my order is “Processing,” and all the links on the page send me to a dead page. They can’t even make sure their site works correctly! How in the world can a company be this incompetent and corrupt!
I finally received the part quickly and professional from their competitor. So I suggest anyone else do the same first, before they are forced to deal with the worst customer service on the planet!

"I contacted Plumbers Stock to cancel an…"

I contacted Plumbers Stock to cancel an order that I no longer needed. Aaron was very helpful and quick to respond. I appreciate the ease in taking care of this matter.

"I worked with John at Plumbers Stock"

I worked with John at Plumbers Stock. We received the Toto toilet but upon opening the box it was completely broken in pieces. I contacted Plumbers Stock and sent John the pictures and information he requested from us. Our new Toto toilet was received in excellent condition. Thank you John for taking care of getting a replacement toilet for us. I would definitely order from Plumbers Stock in the future. It is great to know that they stand behind the products they sell.

"Excellent product and Praiseworthy service"

I purchased a Delta faucet through Plumbers Stock. I was provided an excellent product at a fair price. Plumbers Stock was responsive to my needs and provided praiseworthy service. I highly recommend this company.

"I contacted Plumbers Stock and…"

I contacted Plumbers Stock and communicated with John requesting verification of a part I ordered the day before. I am very impressed with his quick reply and verification of the part on order. I look forward to receiving it and getting it installed!

"Excellent customer service and…"

Excellent customer service and extremely knowledgeable

"DO NOT BUY ANYTHING FROM THIS COMPANY"

DO NOT BUY ANYTHING FROM THIS COMPANY. They delivered a broken product and refused to replace it. They have a ridiculous return policy of 14 days, that is not realistic.

"Plumbing Emergency"

First of all, the special item I needed they had in stock
and second John T was very helpful in helping me in navigating their shipping policy and expected arrival of my order. I found Plumbers Stock's website very easy to navigate and finding my item. I definitely will order again as the need arises.
Joerg