"Joso Wesley Was polite helpful and not…"

Joso Wesley Was polite helpful and not pushy sales call. He followed up with an email so I could make a decision after the call without pressure

"Very knowledgeable staff"

Very knowledgeable staff,
Quickly and efficiently updated my account without trying to cross sell me or giving me any hassle

"Exceptional Customer Service - Above and Beyond!"

I recently had the pleasure of speaking with Joso Wesley regarding the setup of my home internet network, and I am absolutely delighted with the service I received. Joso went above and beyond to assist me over the phone, demonstrating exceptional patience, knowledge, and dedication.

Joso was incredibly friendly and approachable, making me feel at ease with the entire process. He took the time to understand my situation and explained each step in a clear and concise manner. Despite the complexity of the setup, Joso never rushed or became impatient, ensuring I felt comfortable and confident with each stage of the process.

What truly sets Joso apart is his willingness to go out on a limb to ensure my network is up and running smoothly. He meticulously guided me through troubleshooting steps, offered insightful tips, and stayed on the call until everything was fully operational. His commitment to resolving my issue was evident, and it made a world of difference.

I am grateful for his exceptional customer service and genuine willingness to help. Joso is a true asset to his team, and I cannot recommend him highly enough. If you have the opportunity to work with Joso, rest assured you are in excellent hands!

Thank you, Joso, for your remarkable assistance. You have exceeded all my expectations!

"Sophie delivered excellent customer service "

Sophie the advisor carried out my request in a friendly and professional manner and acted promptly resolving my issue very quickly and kept me fully informed
Thank you

"Very prompt and efficient action taken…"

Very prompt and efficient action taken to set up services and resolve any issues

"Its a very good service recommend"

Its a very good service recommend for everyone. Joso Wesely one of the staff from sales walk me through all the processes and it was lovely and helpful for me. I would recommend service for everyone.

"Price rises were huge, tried to charge us extra"

Homebox recently contacted our student group and offered us "rewards upwards of £100 for every household you refer" - so who knows how much money they're making off students if they can afford to give us that much.

I actually used this company last year, under the name Billing Better, for our student house. Every few months, we received an email saying our bills would be going up by a huge amount (once it was £90 each) and we were on the phone for hours across multiple calls trying to understand why. They always ended up saying there had been a mistake and that they would lower our bills a bit - but usually our invoice didn't change and we'd have to call again a few days later to chase them up.

Even though we always managed to get the price down a bit, our bill increases were still much higher than what our parents and other friends were having to pay (directly to the suppliers) when energy prices went up last year.

It was very stressful getting those emails and waiting to see whether we'd actually have to pay that much extra or if they'd lower the price like they said on the phone. I'd much rather have dealt with housemates not paying each other on time than have dealt with this company.

"Billing better homebox"

Billing better are the best I needed help today and the help I got back was amazing especially a lady called Sophie she was so helpful today

"Amazing service"

Amazing service, was happy to help with my queries.

"Very helpful"

Very helpful