"I do not recommend this service"

I do not recommend this service. After 15 months of highly variable bills, we left Billing Better (Homebox) in December 2023. I had to chase them for our final bill, which we received in February 2024, to find out we had £1.1k of credit, which we still have not been paid almost six months after leaving! This is a considerable sum to be missing, and although we have repeatedly called, they have no idea when we will receive our money as they need it refunded from the Student Energy Group. We were with the student energy group for two months after leaving Billing Better (Homebox) and accrued credit, which they promptly refunded when we went to Octopus Energy (highly recommend), so I am struggling to understand why it is taking so long and am very frustrated with the whole process.

"Andres was very helpful and calm"

Andres was very helpful and calm. Look forward to enjoying all the benefits I’ve been told about

"Andres was really professional and…"

Andres was really professional and helpful

"Great Customer service from Andres all…"

Great Customer service from Andres all done nice and fast.

"totally useless, borderline scam"

We finished using this company for our energy. Then almost a YEAR later we get emailed a bill with an outstanding balance??

Utterly confusing, borderline scam in my opinion.

"It was great talk with Oliver noble…"

It was great talk with Oliver noble he's explain to me very good and clam

"Very easy"

Very easy, thanks

"Absolutely lovely and straight forward"

Absolutely lovely and straight forward

"The customer service was fabulous with…"

The customer service was fabulous with joso

"Avoid this company like the plague."

I can't stress enough how much better off I would have been paying my own bills...

They initially didn't pay my council tax, and gave me no indication that it hadn't been paid, despite saying that it WOULD be. I only found out via a warning letter from the council. This took months to resolve.

After moving out of my flat and closing the account, it has taken me 6 MONTHS to get the ~£1300 of credit with Rebel Energy BACK; and I STILL have only received half of this.

There's been no apology, when I've asked to speak to managers I've been put on hold and either forgotten about or told after half an hour that the manager/supervisor is too busy. I've not even received a token refund of the fee you pay each month for them to conduct their "helpful" service.

Honestly do yourself a favour and go anywhere else but here...