"Sophie went absolutely above and beyond…"

Sophie went absolutely above and beyond to help me today. Everything I needed was sorted out within minutes of me calling. Cannot thank her enough! 5 star customer service

"Oliver"

Many thanks Oliver for taking all the hassle out of setting everything up and for saving me so much time.
Really appreciate your patience and support

"Andres Carillo - Helpful and very good"

Andres Carillo did his job best. He sorted my queries as quickly as he did. Thumbs up to him for being prompt and explained everything in details…

"Joso took all the stress away with…"

Joso took all the stress away with setting up everything with my new property, I really struggle with bills and organising as I’m AuADHD, and the amount of money I have saved is insane!
Can’t thank him enough, he was a genuinely nice fella, really easy to talk to and funny, far cry from the mundane and hard sell I’ve experienced in the past in situations like this, thanks again Joso

"Andres was so helpful and answered any…"

Andres was so helpful and answered any question I asked. Very polite and kind. He made me feel very at ease with the situation. Thank you so much Andre.

"WARNING"

WARNING: AVOID THIS COMPANY AT ALL COSTS! Despite rebranding to mask their appalling track record, beware of falling victim to their deceit. Following the closure of our account in June 2023, we were blindsided by an email in April 2024 claiming an outstanding bill. We had zero interaction with them during this period, having cut ties due to the end of our tenancy . All previous payments were made promptly and accurately. We have now been told we owe £91 per month despite the fact that we were already paying an estimated amount that fluctuates each month yet all payments were made during our tenancy.

"Chloe was great and super helpful!"

Chloe was great and super helpful!

"SCAM SCAM SCAM!!!!"

UNDER NO CIRCUMSTANCES USE THIS COMPANY!! They’ve now changed their name to try and hide their terrible reputation, but please don’t be caught out. After closing our account with them in June 2023, we received an email from them in April 2024 stating that we have an outstanding bill?! We hadn’t had any contact with this company for any of the in between time, as we do not use them anymore, and all of our bills were paid on time with the correct amount when we were under them, so we thought that this was a scam from the get go. We got straight in touch with Citizens Advice who thankfully opened a case for us, and we have told Billing Better that without any physical evidence, you are not getting a penny out of us. It’s been 2 weeks since we told them this, and we’ve not heard a word from them since. Please don’t get caught out with this scam - believe me, you don’t owe them anything!!!

"Chloe was brilliant and truly helpful"

Chloe was brilliant and truly helpful. She took her time to explain all the processes involved in setting up my bills in a very simple way!

"Council tax summons arrived today due…"

Council tax summons arrived today due to lack of payment from Homebox to my providers. I give money to them and send them bills and meter readings as soon as I receive them- they seemingly just don’t pay my providers on time. Happened with multiple utilities now. If this impacts my credit score then there is legal blame. Staff are trying to be helpful when they eventually respond but have asked for statements 3 times now as I’m sure I’m overpaying and they never provide this. Nice idea if they could actually do it but just pay direct as they haven’t got their business in order.