"Had a great and unbelievable experience…"

Had a great and unbelievable experience with artic adventure tours in iceland they take really good care of tourists and have really good knowledge of the area. Really polite, friendly and never rush the tour our guides were Ellis and Kat they are awesome people thank you guys for this unforgettable experience God bless 🙏

"They lost our pictures from the tour"

We booked a small group northern lights tour with photos. They took our pictures but after the tour, they werent able to upload our photos. They lost our photos that they took. Arctic adventures did not provide any refunds. Do not book with this company. Their negligence cost us our magical memories.

"J’ai fait un malaise et perdu…"

J’ai fait un malaise et perdu connaissance, j’ai perdu beaucoup de sang et du coup j’étais très faible
Tout ça 4 heure avant l’excursion
Je me suis quand même rendu sur place et seulement mes enfant ont fait la sortie
La personne sur place m’a dit qu’il faisait un e-mail pour expliquer la situation et que je serais remboursé
Depuis que je suis rentrée j’ai envoyé des e-mails, mais ils ne veulent rien savoir
Il fallait prévenir 24h avant
C’est honteux et scandaleux
Il aurait fallu que je sois morte pour être remboursé
Ça leur a rien coûté, c’est quand même dingue de ne pas rembourser, alors qu’il y en a pour 230 euros et assez déçu de n’avoir pas pu faire l’excursion
Du coup faite attention, pas le droit d’avoir un accident avant l’excursion

"We booked a 7-day complete tour"

We booked a 7-day complete tour, expecting to have a comprehensive experience of Iceland, especially witnessing the Northern Lights. However, our tour guide was of no help. We were left on our own to monitor and chase the aurora in extreme cold in the middle of the night. Our tour guide showed no concern whatsoever. Only five of us were able to catch a glimpse of the aurora because we stayed out late, monitoring the app. The rest of the people in our tour missed out for the entire duration. Some had to pay for another tour with a different company just to see the aurora. The whole group could have experienced it if the tour guide had made an effort. Disappointing!! A waste of money, time, and resources.

Additionally, our assigned tour guide was rude, unenthusiastic, and unwelcoming. He allowed us to exit the bus even when there was strong wind, without any warning. As a result, my mom ended up tumbling over and injuring her hand and leg."

Dont book any tour with them!

"Os lo podéis ahorrar"

Os lo podéis ahorrar, fue una completa decepción. Podéis hacer lo mismo si teneis un coche de alquiler. Contratamos la excursión de Magical Auroras-Northern lights tour pensando que aportaría un valor añadido, porque desde el autobús harían algún tipo de búsqueda para encontrar las auroras.
No fue así.
Nos recogieron en nuestro hotel en el bus, en una noche de cielo completamente despejado e índice KP 3 y simplemente condujeron 15 km fuera de Reykiavik, estuvimos ahí parados esperando, y como al cabo de hora/hora y media no habíamos visto nada, nos subieron en el bus, 10 minutos más, paramos en otro sitio, estuvimos ahí esperando otra hora y media/dos horas aproximadamente y nos devolvieron al hotel. No hubo un intento real de buscar allá donde podía haber auroras.
Tenemos la certeza de que otra gente que salió la misma noche de nuestro hotel y a la que llevaron más lejos SÍ las vieron. No fue una cuestión de la dificultad de verlas por el fenómeno, sino porque la empresa te vende una mentira.
Pedimos la devolución de nuestro dinero porque nos sentimos engañados, pero se han negado. No perdáis vuestro dinero.

"Extremely patient guides with old…"

Extremely patient guides with old people, knowledgeable, and funny.

"Bad experience but got refund "

We booked the northern lights tour, the tour guide took us 20minutes away from the city to one stop ( so not really a tour), we barely saw anything and they considered that as seen (so we cannot rebook the free one) , our photo was not taken and we were not given blankets.

I would recommend just going to a spot away from the city to known sighting spots which can be found easily with research.

I would not recommend this company.

We have requested a refund.

Update : After back and forth with customer service they have issued a refund so I am increasing the rating from 1 to 3.

"The Ice Cave Under The Volcano."

The worse experience on the way towards The Ice Cave Under The Volcano - Katla Ice-cave Tour From Rey. The experience was horrible, the ride towards the meeting point in Vik was horrible, it was freezing on the van, I think the driver didn’t turn on the heather, temperatures were -5 Celsius and a snow storm outside. I had 2 thermal layers on and I nearly freze on the van. It was horrible. Don’t book this trip in winter as the bus is a small van which has 3 doors and 2 windows on top of the van. The cold comes in easily and no heating. The van got heated, after 3 hours. It was getting worse by the hour, after 4 hours with no toilet brake we were on the way to Vik. On the way back suddenly the heating was working. If it was all about the van driver I would had give a start, but the other driver that took us towards the Katla volcano was very friendly and showed us the ice caves. It was a great experience at the caves. If you can get your own ride to Vik is much better as the van towards Vik was freezing.

"Stay away from this company."

I paid £230 to this company to give me possibly the ultimate scuba dive in Lake Silfra. I arrived at the designated time and the company vans had just turned up so I had to wait until the dive gear was set up.

The dive instructor handed me the correct size of dry suit and we started to kit up. I noticed the wrist seals were different colours which means they didn't change both seals at the same time as recommended.

Before we went into the lake I started to do the safety check, taste the air and check the pressure in the cylinder etc, but the dive leader wasn't interested.

Upon entry Immediately knew something was wrong because I couldnt maintain buoyancy which has NEVER happened to me before even whilst training.

I decided to abort the dive because my concerns about the safety of the hired kit.
Upon leaving the lake my suit was filled with water hence the stability issue. One of the wrist seals was perished and, under pressure, water poured in.

Furthermore, I'd purchased the 'two continents' T-shirt but they never brought to the dive site. I was in Reykjavik the following day and they said I could collect it from their office there. So I walked two miles to the office address they supplied to find it closed. They gave me the wrong address!

Despite my valid complaint they simply offered me a 5% discount on another experience. No thanks.

I intend to report this company to all the relevant diving associations because their slip shod approach to dive safety is going to kill someone.

"WARNING WARNING DO NOT USE THIS COMPANY…"

WARNING WARNING DO NOT USE THIS COMPANY

They supplied the wrong coordinates and meant sending me 1.3 hours in the wrong direction on a very dangerous road. Tried calling and phone doesn’t work. Tried messaging and emailing to get a response a few days later. When I did find the meeting point, the staff who were lovely tried to put the coordinates in and was wrong (had the same issue with someone day before). Tried to get my money back as particularly went up for the trip and they offered me 10% off a future trip 2 days later.

I was warned about this company but based on the reviews (which I now doubt are real) I would highly suggest going else where. A friend did it with icelandic mountain guides the following day and loved it.

I am fortunate to travel a lot and this was the only bad review I have ever written.