"Very good tour"

Very good tour, with nice guide! you see some of the most beautiful sceneries in Iceland. We totally recommend this tour.

"Disappointing at absolute best"

Revising my rating to 1* after AA's response below - it seems nice, right? Until you consider it took 10 months for them to reply & act like this is the first they've heard of my complaints. They have been well aware since July and done nothing to address them.
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Pros:
-Iceland itself is beautiful.

-Reykjavik is a beautiful city - the tour doesn't allow you time here, so make sure you schedule it; it's worth it. & be sure to schedule time at 1+ lagoons.

-Our glacier hike guide, Ola, was amazing. She made sure everyone felt comfortable & was very patient with all of us. She answered questions & provided information readily. She gave us plenty of time to enjoy the experience.

-We got to visit a working horse farm on the last day, which was a very enjoyable experience.

Cons:
- Our trip guide, Thor S, is absolutely not suited to a front-facing customer service role. He was dour & blunt. He rarely spoke while we were on the road, & when we stopped kept to himself with his headphones in. I understand that driving can be taxing, especially on Icelandic roads, but the job is to be a guide, not to be a sour presence over the group.

-AA says the skill level of this tour is "easy," which might be true if you were allotted a reasonable amount of time at locations. I am not an avid hiker, but I looked up each hike on the itinerary before booking & felt that I would be capable of them. However, Thor gave us what I (& others) felt was an unreasonably short time at every location he was able to do so (which was most of them). This completely changed the skill level & enjoyability of the trip.

-Thor gave out information ineloquently & like it was rationed. I would have assumed there was at least a basic script given to guides, but either there isn't or Thor disregarded his. On the rare occasions he shared information, it was basic & lacked detail. I read a broad overview of Iceland before I came, & that is the only reason about 85% of what he said made any sense to me, because he gave no context & no detail. Most of what he said can be paraphrased as, "This [place/site] was important in [year] because [person] [verbed] here. So yeah." If someone dared to ask a question, he would either simply repeat himself or answer in a tone that may not have been intended to be rude but absolutely came across that way. I understand that when you are from a place or an expert in a place, many questions may seem to have obvious answers. However, the very purpose of hiring a guide is to have an expert on hand to answer questions for you. If the answer was obvious to everyone, a guide wouldn't be necessary. Thor seemed to have no concept of this, & absolutely no ability to answer questions in a way that didn't make the asker feel like their question was the stupidest thing he had ever heard.

-Thor rushed us at every stop, refused 99% of the time to allow us more time when requested, & with no explanations, didn't follow the itinerary. Most frustrating was the fact that we often stopped for the day earlier than expected, & most of the hotels were so remote there wasn't anything to do but wander their grounds or stay in your room. On the day we went to the lagoon (which was an extra $80), we had to fight to be allowed to stay for 2.5 hours, in spite of the fact that it was our last stop of the day & we arrived before 4pm. Keep in mind that it’s summer; we're not losing daylight. The horse farm experience, while delightful, was done in lieu of actual items on the itinerary, with again no explanation as to why we were skipping it. We then arrived back in Reykjavik ~2hrs earlier than scheduled, which Thor acted like he did as a favor to us, even though it was obvious that he was just anxious to be rid of us.

-The tour leaves you "on your own" for lunch & dinner, but in reality, this just meant Thor chose where we ate. It was extremely disappointing to rarely be offered the opportunity to choose where to eat – going in, I understood we would be offered opportunities to stop at shops/have restaurant options. Instead, we usually stayed at remote hotels (all with similar menus; several of which were conveniently owned by AA) & Thor never offered us the opportunity to stop elsewhere, even though we often arrived at hotels before 6pm. Lunch was also usually at a remote location with 1 (extremely expensive) choice. I’m unsure if the timing, itinerary, & food options issues are due to operator or guide, but my impression was that Thor had a lot of leeway when it came to these decisions.

Overall, this experience simply isn’t worth the cost. The glacier hike made it clear that AA can hire excellent guides. I realize that hiring is never perfect. However, I'd recommend avoiding AA's multiday tours, as you risk being stuck for days w/ someone who shouldn't be in the role they are. A bad guide for 3hrs is tolerable; 6 days is miserable & leaves you feeling swindled.

"shorter than promised and no snorkeling photo's"

1) We expected to have a total experience of 3 hours (like the mentions). But in reality is was only 1,5 hour (half the time).
2) as confirmed in the booking we were promised to receive snorkeling photo's, but apparently the camera was not working and we received no snorkeling photo's of us.

"One day trip to stunning Landmannalaugar"

We had a great trip to Landmannalaugar with Arctic Adventures. It was well organized and the guides was super skilled, helpfull and informative. Our guide, Matt, took us on a beautiful hike in the incredibly beautiful surroundings - he seemed to know everything about the area and was also really fun to be around.
If you are in Iceland during summertime make sure to experience the highlands!

The costumer service of Arctic Adventures was also super helpful to us. We booked through Get Your Guide to begin with and that caused us a lot of trouble. Therefor I can highly recommend you to book directly through Arctic Adventures instead.

"Una experiencia increíble"

Una experiencia increíble! Escogimos una excursión por el glaciar y nos encantó. Nuestro guía nos explicó muchísimas cosas sobre Islandia y la formación de glaciares. Una persona super atenta que te explicaba la técnica super bien y te lo hacía súper fácil. Lo recomendaría 100%

"Half day tour of Golden circle Iceland from Reykjavik The tour was exactly what had been…"

The tour was exactly what had been advertised on their website. The tour guide was fun and very helpful. We had a great time. I am handicapped and use a special type of walker and the tour guide did everything to accommodate me including setting up my walker for when I got off the van for the tours. He also broke down the walker and stored it in the van for me when I returned. As a handicap person, I could not have asked for anything more. Some of the touring included walking and they're description of the walk and the level of ease was right on, in my opinion. The only negative thing I have to say is that their seats are a little bit tight when the van was at capacity, especially if you're on the heavy side. Thank you!

"We had a mixed experience"

We had a mixed experience on the combined snowmobiling and Into the Glacier Tour. First the good: our two guides were fantastic. They were professional, knowledgeable, kind, and funny. They were the best part of the tour. We were lucky that no one else signed up for our time slot, so we had a private tour which was great. They also accommodated that I wanted to go slower on the snowmobile and my husband and son wanted to get some speed! Our one complaint, for me was major: I am a larger person and I specifically emailed the company prior to the trip to make sure that they would have larger jumpsuits available (as advertised on their website). They assured me that it would be no problem. When I got there they didn’t have any. It was really embarrassing for me, as I ended up wearing one two sizes too small and couldn’t zip it up at all. It was chilly on the snowmobile even in July. If we had come in winter, I wouldn’t have been able to participate. I then followed up with the person I had emailed after the visit to express my disappointment, and never received a reply. For $1000, I expect better. So, for this reason— even though we loved our guides—- I wouldn’t recommend using this company.

"Exceptional experiences!"

We did a three-day tour with Pascal of the golden circle and the south, including Katla ice cave as well as a one da tour called black and blue which included a lava cave and snorkeling in the Silfra. I could not recommend this company and our tour guide pascal enough. Everything was perfect and magical! The views took our breath away!!!!! Exceptional experiences!

"Not the best day to review"

Not the best day to review. The pick up was an hour or more late and it rained all day. Not a problem for snorkeling but made it difficult to get in/out of a dry suit and stay dry. The guides however never lost their patience or sense of humor even when under the time pressure of the next group arriving and made it a great experience.

"Unbelievable hike with a fantastic company"

We took the 6 day trek on the Laugavegur trail with Arctic Adventures and it was amazing from start to finish. The trail itself was stunning, but was elevated to another level by our guide Hjalti who was so knowledgeable about the area and the history. We all learned so much and had a fantastic time. The meals were delicious (e.g. BBQ salmon, pasta bolognese, lamb soup) and we all ate until we were completely full each day. Everything ran like clockwork and I am already planning my next trip with them to do more trails in East Iceland. If you are considering doing this trip, just book it - you won't regret it!