"The absolute BEST Icelandic experience"

I went on the snorkelling tour and it was absolutely the coolest experience I’ve ever had! We had a lovely driver named Storm who picked us each up from our hotels/hostels to drive us to the National Park. He was very chatty and friendly, had lots of information about Iceland and Reykjavik, and also introduced us to some Icelandic music. The actual snorkeling part was so well organised and the guides were fantastic, my group had Matt looking after us and he was amazing. Absolute highlight is photos being included in the ticket fare. Photos aren’t always important but it really was for this instance. Highly highly highly recommend!

"7 days around Iceland"

This guided tour around Iceland was very well organised, with a friendly, helpful and knowledgeable guide.
The minibus was comfortable with Wifi and the hotels in the evening of good standard.
We saw all the major touristic sites, and also some less well known, and it was very interesting to have some extra little anecdotes or facts.
I would recommend using Arctic Adventures.

"We did the skidoo tour on the…"

We did the skidoo tour on the Langjokull with a pick up and drop off in Reykjavik. Brilliantly organised. Well explained. A superb experience. Only comment would be the group goes at one speed (fast) so be prepared for that as it is more about speed than soaking up the experience. The stop at the glacial lake allows you to take it all in. All in all an unforgettable experience.

"Amazed by Arctic Adventures"

I choose Arctic Adventures for the second time because the first was absolutely amazing and I knew that I would go without fail. Anna was our tour guide of the day, and she was absolutely adorable, a lot of chatting, always on point, and she was so prepared and the tour was organised very well. So there’s nothing to improve, they’re just perfect.

"GREAT GREAT ADVENTURE: SNORKLING IN SILFRA,"

SNORKLING IN SILFRA: Where the tectonic plates collide is a crack that we snorkeled in with the competent and incredibly skilled guide Kris. The experience was unparalleled - fantastic. Kris was very attentive to safety and the movement of the participants in the cold water. If you are looking for an adventure out of the ordinary - then take this trip!

"Awesome Adventures!"

We were just in Iceland for 7 days and did a tour through Arctic Adventures everyday.

This company does an amazing job from start to finish. We loved every day of our trip and because of Arctic Adventures it was easy for us to get in everything we wanted to see.

Every guide was great to work with and super knowledgeable.

I highly recommend you use them for all of your tours and bookings for Iceland!

"Iceland is the best!"

Sindre is the best guide in the world “per capita”. Really loved the puffins. The top two best things about the trip was hiking a glacier and riding the Icelandic horses. Thanks for a great trip.

"Very bad customer service, complete disorganisation and a lack of respect for their customers"

This company is a disaster. Very bad customer service, complete disorganization and a lack of respect for their customers. I recommend avoiding booking with them and saving yourselves troubles and money. What was supposed to be a dream holiday (and in which we invested lots of money) ended up being a huge stress.

Me and my partner have booked a 5-Day - Snaefellsnes, South Coast, and Northern Lights, tour from Artic Adventures and we ended up not doing a lot of things that we were supposed to do:
1st - on the second day of the tour, due to bad weather, we only did 1/3 of the programmed plan and we also missed the krauma geothermal baths for which we had already paid as an extra! We were dropped in Reykjavik at 12 pm and the company did not care to suggest any other program and did not even bother contacting us with apologies and to discuss about refund. I have sent them an email about this to which I never got a reply.

2nd - for us, the highlight of these 5 days would be the scheduled glacier hiking and visit to an ice cave. But surprise surprise, we ended up not doing either! At the start of the tour our guide told us that since it was April, they had changed the program internally (without contacting us) to their summer program and the glacier hike was not part of it anymore. When I asked if it was due to safety reasons, the answer was that it was not, but it was only because they decided to change their program – This shows the lack of respect to the customers who booked one thing and ended up not getting it! Also, we were told to rest at ease that even if we would not do the glacier hike, we would be able to see it and have a nice experience in the Ice cave visit.

3rd - we had been told that the ice cave visit would be done on the 5th and last day of the tour. However, on the 4th day of the tour when we were arriving to the hotel, our guide told us that the ice cave was cancelled, without providing any explanation besides that there was something wrong at the office and that we could either get refund or rebook for another day. After this, I have immediately called artic adventures, and the person that picked up said she wasn't aware of anything, and she would try to get more information. I have never heard back from her. Also, we have tried to search alternatives with other companies to ensure we could visit the ice cave, and requested to be dropped off in Vik, which was denied to us because they said the tour wouldn’t stop there (And on the 5th day of tour, we ended up stopping there after all for a long time).
Since we have not heard anything back, we called again to request an explanation on the cancelled trip and to see if there were any alternatives. The person that answered said that she was aware of the situation, that she had got many calls from other clients about the same issue, but that nothing was cancelled, and the trip would go as planned and that the guide was misinformed. And that in case something was cancelled, we would get an email.

To our surprise, on the next day, when we got on the bus to start the tour, the guide told us again that the ice cave visit was canceled, and we would go somewhere else instead. I demanded to know what was happening and the guide’s answer was that someone in the office made a mistake, booked our trip wrongly, so now they could not get any buses for us to go to the ice cave.

While if a trip had been cancelled due to bad weather, as happened on the 2nd day of the tour we would understand, however, we cannot accept that a professional tour company makes such a big mistake letting the clients be highly penalized. We did not get what we paid for and we felt we were mistreated and played with.
In the final day of our tour, I sent an email asking for clarifications and refund and compensation. The only reply I got was that they would investigate and come back to me asap. After 15 days, 2 emails and a phone call, I did not get any reply yet. Moreover, I was told on the phone that this could take several weeks as my complaint was not the only complaint they have.

"Terrific tour guide & breathtaking country "

Our tour guide was terrific. He smoothly made adjustments when the weather required. Each location was beautiful!! I highly recommend Arctic Adventures and hope to return again!

"Worth the 10 hour round trip drive."

Considering the month we were visiting and the nature of a changing climate, we were happy to just be walking on the glacier. This in itself was thrilling and humbling. The opportunity to see and move into actual ice caves and tunnels was incredible and exceeded expectations. Helga was lovely and really patient – we could have spent the whole day wandering around the landscape. Despite other tours, it never felt crowded or rushed. Great communication from the tour operator and the booking was easy to make. The meet point clearly signposted and the parking area easy to find.