"Good service without being pushqy"

Sales assistant was very friendly but not pushy at all. The chair arrived and the two delivery men were also very polite and careful moving chair around other furniture. Chair is very comfortable although there was a slight problem with one arm and representive came promptly and agreed that they would change the arm, I am very happy with my dealings so far.

"Spent £4000 on a Blenheim Recliner…"

Spent £4000 on a Blenheim Recliner Chair .Not entirely happy with them or their customer Service.I have 4 chronic disabilities and was not happy with the back of the chair.i have rung them 4 times.They have never rung back. They arranged for an engineer to come out once but then cancelled it. Yet I get three reminders about payment for the chair before payment date is due.6 weeks after initially phoning them regarding my query I have the same problem with the chair and company as when I purchased because no one has been in touch with regards my issue.Company seem not interested in my problem.

"Very pleased"

All good so far, excellent sales person and delivery went as good as we could hope for, my mother loves her chair and finds it very comfortable which is just as well as she’s sitting in it for at least 12 hours a day.

"Appalling Customer Service"

Bought my Adjustamatic bed nearly two years ago - This was a replacement for Adjustamatic bed I had had for fifteen years plus. Bed salesperson good and installers excellent.
After sales service appalling. After many times trying to make contact, engineer finally called in May this year to attend with noise problem on raising the foot end. He did improve it but said he had to come back again to complete this and I would be contacted. No communication despite phone calls and letter sent. Suddenly last week a phone call - hooray I thought - but no only 'follow up' call for someone to visit and I should have had a letter, nothing to do with outstanding complaint, suspect wanting probably to sell insurance! Given number to phone and this of course was Customer Service. Leave message, no one available (as usual)
Another week and still no response!! Sixty years business experience and never had such appalling customer service with other companies, leaves one speechless. NO ONE WILL TALK WITH YOU.

"The Relief"

From Ordering, and fitting to the actual use of this product has been a dream come true. My bones and body have let out a sigh of relief mentally too. Wish I had got this years ago. Brilliant guys keep up the good work.

"Bed for the rest of my life"

Hi
My rep was so friendly and knowledgable about the products. The bed is so amazing. sleep like a princess and my cats love the messaging element of it.

"Yes the bed is great but wish the staff…"

Yes the bed is great but wish the staff read the order the men that came out where very good but it shouldn't happened

"Smooth ordering to delivery"

from ordering to delivery the process has been without any problems!

"i like the bed but there is no holder…"

i like the bed but there is no holder for the hand piece it keeps falling off the bed and on to the floor very annoying

"The mattress is so comfortable"

The mattress is so comfortable, I had fractures in my spine and pelvis so ordered this bed and I wake up with no aches and pains which is great. I would have given this bed 5* but the aroma off the mattress has not gone away after airing even after a month, it isn't as strong but hoping it will eventually go. Otherwise can't fault the bed at all.