"A Mixed Experience"

Fantastic delivery and engineering staff who couldnt be more helpful and flexible. Sadley, I think they are badly let down by poorly resourced and inadequatley trained administrative staff and systems.

"Fully recommended store"

Very friendly and helpful staff. Took time to show us all they had available.Explained in clear terms. Demonstrated different models and helped us to come to a decision.Fully recommend this shop.
Irene Tagliavini.

"Can't fault from start to finish"

Can't fault from start to finish. I was looking for a new bed and got exactly what I wanted. Staff were fantastic in store and delivery was so quick. No issues with the product and the aftercare has been wonderful I will use them again when looking for my new recliner.

"Top quality bed"

Top quality bed
Top quality installation
Would highly recommend

"I found the perfect bed at a very good price"

I found just what I wanted with the help of Mike! Great service, will be delivered quickly and great price! I will be recommending you to my friends for sure 😊

"I purchased a bed and recliner chair 3…"

I purchased a bed and recliner chair 3 years ago, Believing everything the sales rep described regarding the products and that the items were available with interest free credit.
Unfortunately problems started from moment of delivery.
However having written a long letter of complaint and refusing to pay any additional monies as suggested by the rep, l was able to get the problems rectified along with a small refund.
The problem now is l am having concerns over the recliner chair, 26 days ago the chair stuck in the half riser position, having spoken to customer services, l got a call back from the engineering department saying it would be around 3 weeks before anyone could get to me this caused me to complain about the delay but what made it worse was that there would be a callout charge if £150.00, this led me to say that you should not be selling to customers who lived some distance from you if you could not supply a reliable repair service.
Despite making numerous calls to customer services, totalling 6 times during these last 26 days and having my requests forwarded to the engineering department, l have had no confirmation that they have received my call let alone date for the engineers visit.
Problem seems that customer services cannot physically speak to the department as they are working from a remote office and that they just pass on any request sor servicing or repairs.
If any human from adjustamatic reads this perhaps they would have the care and decency towards customers health and safety to pass this on the your engineers and perhaps l could finally get some satisfaction to my outstanding requests

A very disappointed customer
My name is Mr Compton

"Initially horrified by "customer service", but undetered"

This is about a bed ordered for my mum, order number 643999. Summary:

- Friendly, helpful sales, order processing and delivery staff.
- Difficulty getting through to customer service regarding a safety issue.

NOTE 1 >>> Pre-sales rating would be 5*:
ADJUSTAMATIC CAN DO IT WHEN IT SERVES THEM.
NOTE 2 >>> Post-sales rating I’m keeping an open mind on.

Here’s the story (so far – Adjustamatic may yet redeem the situation):

Representation made by the salesman was an assurance that the lowered bed height would be the same as the one being replaced - important to my mum due to her mobility. As we had to dismantle and remove the old bed when we took delivery of the new, my mum didn't have an opportunity to make the comparison. Due to her speech difficulties, she could not enquire or point out her concern until the delivery team had gone. Once she tried to use the bed, she found transferring problematic due to the height, so much so IT CAUSED HER TO TAKE A FALL. Bruised and cut, her confidence is compromised. She has nevertheless persevered but is very unhappy and at risk of falling.

I have contacted the main telephone line, which does have an option ‘3’ to deal with issues. I then spoke to someone who redirected me to a different number for the factory. That number also has an option ‘3’. I have called the line 3 times, initially speaking with someone to explain the situation as above that we wanted a height correction to resolve the issue: a reasonable adjustment to deal with a safety risk. I was told I would be called back. No call back, and 2 answerphone messages left with them over the space of a week to highlight the problem.

This led me to do some digging into other reviews this weekend ...

There are a shocking array of 100+ TrustPilot reviews with similar issues to ours. Do not believe the 5* Feefo rating claim on their site, either. Adjustamatic respond to these with a vanilla response that must be as irritating to each recipient.

To Adjustamatic – you’re shooting yourselves in the foot by treating vulnerable consumers like this. Why? Well firstly because of the Consumer Rights Act, and related legislation (readers, use Citizens Advice if you're having similar issues). Also, social media makes it easy to share the facts more widely and expose the treatment so far your company consistently exhibits towards its consumers.

For me, these steps are on pause right now to see how you actually respond to this urgent and unsafe situation you have put my mother in. I don’t want the vanilla warm words in response to this post. I want reasonable adjustment – promptly – to fulfil the contract that we had based on the representations made at the point of sale in my mother’s home.

Order number 643999.
You have my contact details: if this is not resolved this week I will move to reject the goods.

Update following the warm words below. I called the care line again and left another voicemail with still no response. Having looked at the bed construction my proposal is for the factory to send out replacement legs that are 60mm shorter than the ones supplied. I can swap them out myself. Please confirm.

Further update: by ringing the order invoice reconciliation line I ended up speaking with some helpful staff. Their hands seem a little tied by policy, but we agreed a resolution which is to send out replacement legs that’ll bring the bed to the correct height. It’s promised for next Friday so will update them and reappraise my review.

Last update: engineer came out and resolved the leg height to my mum’s satisfaction. The dealings I had with the staff to arrange this - once I’d got their attention- was excellent. Faith restored.

"Avoid this company"

Have been trying since end of June to get an engineer to come and look at my mum's rise / recliner chair as the remote is faulty,i ring up and get told it will be 2 weeks before an engineer will be in the area, after waiting 4 weeks and hearing nothing, I ring back to be told that an engineer is coming on the 9th of August, great I foolishly think, does an engineer turn up ,no ,ring up on the 9th and nobody knows anything, doesn't know why nobody turned up or when they will be coming ,told someone from the repair department will ring ,i rang the next day and was told an engineer could possibly be coming on the 21st or 22nd of August
The after care from this company is shocking and when they have the nerve to charge £159 call out charge to walk through the door then charge £20 for every 15 minutes plus the cost of the repair
Absolutely appaling way to treat people who have spent thousands of pounds on furniture that is to improve the quality of life
Order no. 627290

"Awful customer service"

As a sufferer of long covid I require a bed that keeps me from laying flat. After a little over a year one of the struts that raise my head, sheered. After numerous attempts to contact adjustamatic with little success I managed to receive an email giving me a 3week timescale. After stressing the urgency due to sleeping in a chair, I was asked to leave it with them. It has been almost 3 weeks now and I can no long get any response. This is completely unacceptable and I am thinking of taking this further.

"The worst customer service I have ever…"

The worst customer service I have ever received.

So many problems with bed costing £4000.

The latest problem in a long line of problems is waiting in for delivery of bed bases (to replace faulty ones) and they simply have not shown up. Not phone call. Waited till 7.30pm and nothing.

You ring the office in Wales and no one answers. You leave messages and no one rings back.

The people in shops are lovely. The service engineer (who has been out to try and sort issues 5+ times) is lovely.

The actual company in Wales who make/supply the product and provide “customer service” (hollow laughter) are the worst company I have dealt with in my 60+ years.

Avoid at all costs…and they cost a lot!