"Waste of time"

I have contacted this company twice to dispute an incorrect loan on my account - as I paid this loan off in February this year and I’m currently trying to get my credit score up to get a mortgage.

They’ve basically said we’ve had no contact from the company so we’re not removing it and you need to contact the company yourself 🤬

The funny thing is the company did originally respond to say the loan was assigned to another company - and transunion haven’t bothered to change it to this company or contact this company- because if they did they would know the debt was paid off.
As when I rang the company they were a bit confused as to why I’m ringing about a closed account.

What are these people paid for?!? When I have to do pretty much everything myself just to clear a debt that shouldn’t be on my score anymore.

They also told me I hadn’t put a dispute in after months of trying to get a response and so I put another dispute in and they’ve been as useless as the first time I contacted them.

Absolutely useless company thanks for nothing.

Thanks transunion for causing me more stress and anxiety.

DO NOT USE THIS COMPANY!!!

I will be putting in a massive complaint to the financial ombudsman.

"Terrible"

Terrible - Applied for credit but was Declined, which was a surprise as Experian and Equifax both give me a excellent ratings. The finance company used Transunion as the credit check agency, who cant even supply me a credit score as they cant verify me, even tho ive been in the same address for 10 years.
Tried calling but keep pointing me back to their unhelpful website. God knows what impact this will cause on my future credit.

"This company used to be Call Credit and…"

This company used to be Call Credit and I used them for a long time. However although I have terminated my subscription and they have agreed that I have, they still keep sending me invoices. I have complained but they will not stop sending them.

"This company should be struck off"

This company should be struck off. They ignore all communiation to correct false information. Total scum bags. I have informed the financial ombudsman so hopefully they will have more luck

In the end I got them to correct the data. So with this lot the lesson is persist and dont give up

"Useless for confirming my identity for a COVID test kit"

Despite providing ALL my personal details for requesting a home test kit TransUnion was unable to confirm my identity on three occasions - terrible service.

"TransUnion JUST DOES NOT CARE"

TransUnion just does not care. I realised that my credit report is still being generated with my previous address and as result I am not on the electoral roll even though I voted in the last general election at my current address. I have written to TransUnion to make the changes but has yet to get even an acknowledgement.

"Good app and getting your statutory…"

Good app and getting your statutory credit report is so very easy.

"Impossible to get anything done by them"

I have tried many times to get the information on my credit report changed. I cannot raise a dispute online as they have my address wrong as well as saying I am not on the electoral register! If they have my old address they are not likely to find me on the electoral register! I have finally resorted in sending a recorded letter. Unfortunately looking at many of the unhappy reviews on here I am not sure it will ever be sorted. I included my phone no but God forbid they would ring me to check on the bad customer service I have received. Not impressed. My credit report should be better than good if they had the correct information on file. Useless

"Georgia at TransUnion"

Spoke to Georgia who was a customer service rep, very helpful, very good manners.

"They take an extremely long time to…"

They take an extremely long time to update your information so basically the information that is reported is incorrect and out of date.
The worst in comparison to Experian and Equifax.