"Terrible customer service"

Incorrectly ordered 4 rather than 2 lights, called them and was told they hadn't picked them yet, 2 will get refunded. Only 2 will be delivered. Got an email four hours later to say 4 will be delivered. I called to ask what happened, put on hold then they hung up. Refused to refund the two without sending them back with a postage cost to myself. When I looked at my phone bill calling this business. I was charged an additional £6.26 for these two short phone calls to their 0845 number. Terrible customer service.

"Excellent customer service"

Very easy to order and quick delivery.
Excellent customer service and support when I had a problem.

"Superb customer service"

Product itself looks excellent. It was delivered with one glass part in pieces. Contacted customer service. Dina couldn't have been more pleasant and helpful. Replacement part arrived (in one piece :) ) 2 days later as promised.

"Very prompt acknowledgement."

Very prompt acknowledgement.
Was guided to the proper section
and my query was answered satisfactorily.

Particularly impressed this was accomplished
on a Sunday!!!!!

"Fantastic product"

Fantastic product and excellent customer service. Had an issue all of my own doing asked for assistance and couldn't have been happier with the customer service I received. I couldn't recommend enough. Product is sturdy and robust, well priced and looks good on the driveway.

"Great service, thank you"

Although the company left out an item with my order their response to sorting it out and advice re bulbs was excellent. Sorting out mistakes is rarely done well these days so I was relieved and delighted. Thank you.

"No fuss approach to replacing a light…"

No fuss approach to replacing a light fitting and whilst we only communicated by email you could tell the “tone” was a helpful one, wanting to resolve and satisfy the customer. Brilliant!

"Excellent customer service"

Excellent customer service. Reported two faulty outdoor wall lights after purchasing 11 months ago. No quibble - email answered within an hour of sending in details. Hafsa arranged for replacements to be provided which arrived 2 days later. Cannot fault this company for their customer first approach - highly recommended

"Very disappointed in this company"

Very disappointed in this company. Appalling service so watch out. My items were delivered to a completely different detached house with no way of finding out where this was. No photo. Apparently signed by the driver saying side garage. Which side garage ? Where. Not my house for sure. It took me two weeks to eventually find my parcel that had been dumped outside the garage of a detached and unoccupied house. Although replacement items were offered I had had to cancel the electrician I had booked. I don’t want replacement shades but I think I should be offered some compensation for the stress, wasted time, complete lack of information and lousy delivery service by FedEx.

"Love this company"

Love this company, completely realiable with a next day delivery.
Helped me out with my last minute purchases for my customers as an electrical contractor.
No need to worry if the materials will turn up in time.
10 out of 10… amazing service