"Great service from a great company"

Hafsa helped us with a complex return (returning 3m long lighting track which doesn't fit in most delivery vehicles is more difficult than you'd imagine!) and went above and beyond helping with this - brilliant communication and helped with speedy refund.
Brilliant service from a great company.
Thank you National Lighting.

"SUPERB COMMUNICATIONS"

SUPERB COMMUNICATIONS, FRIENDLY SERVICE, NO-QUIBBLE REFUNDS, COULDN'T HAVE BEEN MORE HELPFUL. 5 STARS.

"Good online shopping experience"

Good product ranges, easy website, fast delivery.
Helpful assistance by phone to establish delivery detail.
Exceeded expectations.

"Excellent service from Hafsa"

Excellent service from Hafsa, a pleasure to deal with.

"Super helpful"

Super helpful - finding the right lights for me and returns process totally pain free

"Great company"

Amazing experience say our first order was broken but they replaced within 3 days
Fantastic customer service and highly recommend

"Please be careful using this company"

Please be careful using this company

So, the timeline of events:

I placed an order on 19.12.23 at 17.23 pm

At 21.30 on that same day (just under 4 hours later) I realise my error and email to request cancellation.

The following afternoon at 12.39 , I receive a reply National Lighting that it has already left your warehouse and that it is out for delivery. They said the following:

‘Dear Harriet,

Further to your email, I have checked on the status of your order and the order has already left as per tracking below:

* link to tracking *

Therefore at this stage all I can suggest is that you refuse the delivery when attempted by FedEx tomorrow. Please note that this is not always guaranteed. I will keep a look out on the tracking too.

If I can be of further assistance please do not hesitate to contact me.

Kind Regards,
Dina
National Lighting
Tel: 0845 634 1515’



You advised in this email that refusing the delivery may not work and when I requested a returns reference in case I need to get it back to them in the conventional way and refusing delivery during work, you tell me I’m responsible for the costs incurred in returning.

If your item has already been shipped before a cancellation request is completed, you will need to return the goods to us at your own cost. This would include costs for carriage paid and any additional cost accrued such as insurance. National Lighting will not cover the cost of returned goods. Please obtain proof of posting or send the item with a tracking number as we cannot accept responsibility for Goods lost in transit.

This is what it states on your website. My request was made prior to it being sent and the fact it was not completed was down to tardiness on their part.

Anyway, I refused the delivery on 21.12.23 and needless to say still have not received a refund!

"National Treasure"

Placed an order between Christmas and New Year and really delighted that National Lightning sent it shortly after I ordered the fitting
Unfortunately the courier company lost it somewhere!!
After many attempts to get a response from the courier I contacted NL and they replied immediately. And offered a replacement to be forwarded to me.
Great to have such a great customer experience
Highly recommend National Lighting

"Quick delivery"

Quick delivery.
Great service

"Excellent service"

Excellent service. Speedy response when contacted to arrange for a replacement light.