"I thought I'd purchased a set of car…"

I thought I'd purchased a set of car mats but apparently I'd only ticked and paid for the upgraded carpets.I recieved an email confirmation stating my order number and an approximate 10 working days delivery and that the company would email me when the order was shipped .Having not heard from them I emailed their contact details to ask where my order was and as I'd recieved no response 24 hours later I emailed again (twice)I received a response this morning saying my order details were not completed so I would not be receiving the car mats but I'd get a refund which may take approx five days I didn't want a refund just my car mats .I found the ordering system hard to navigate but thought as I'd received an order confirmation and my bank had been debited with the purchase price all was okay.
Very very disappointed with response from this company and the fact that I had to chase them for my order.Had they contacted me saying there was an issue with this order I would have rectified it straight away.

"I'm disappointed with the quality of…"

I'm disappointed with the quality of this car mat paid for extra quality mat I paid £70 they are the cheapest quality I have ever seen don't no how they stay in business they just don't care less about taking your money for rubbish product don't buy from them

"Beware buying from this company !"

Beware buying from this company !
If I can save one other person from going through what I went through with these cowboys then this review will have been worth doing!
The bootliner arrived and I was dismayed to find I'd paid £127 for a couple of square metres of cheap plastic sheeting!

The return process was also a nightmare but the absolute disgrace was that I was charged a 25% restocking/handling fee! ? This is not mentioned in the returns policy, it just states that a " reasonable handling fee" will be deducted, in whose world is 25% reasonable? I feel thoroughly cheated by this company and I am starting a small claims action to see if the courts consider 25% a "reasonable' restocking handling fee!?
Avoid at all cost!
Post script , they didn't refund me through my original payment method , they couldn't seen to find that , instead they used PayPal and I had to pay fees on an already 25% reduced refund?? You couldn't make this up !

"MG HS PHEV Car Mats made incorrectly do…"

MG HS PHEV Car Mats made incorrectly do not fit.
Disappointed the mats do not fit correctly and design detailing is poor.

1) All the sockets in he mats for the front footwell fixings are aligned East - West when they should be North - South, so cannot be fixed in place.

2) The edge binding joint is finished where it is visible and will attract more wear rather than at the other end of the footwell under the dash where it would be better?

FIX THEM YOURSELF WAS THEIR RESPONSE!

"100% recommend"

Ordered set of mats for car and they arrived one day later. Great quality mats and fit perfectly - they will last a while. Options to personalise available

"Great fit and good quality"

Great fit and good quality

Really hard to find mats that fit my car but these are a perfect fit,,,

The staff at this car accessories store provided excellent customer service, and I appreciate their expertise in helping me find the right products for my vehicle.

"1st class company for car mats"

1st class company ,I ordered car mats for my volvo and I made a mistake with my car when the mats arrived they were the wrong size I emailed car mats got a quick reply sent some photos of the size issues and a photo of my car ,they sent me an email to print a return and they made a new set which I received today and they fit perfectly, no hassle really quick replies to emails ,very pleased would definitely use again

"Cheap materials"

Cheap materials, quality is poor for their "premium" set and when you approach them about return you'll be left hanging, no customer service

"Perfect fit, quick delivery! "

Perfect fit, fast delivery and look good quality! I only received them today so time will tell but first impressions are great!

"Great mats and service"

I ordered mats for my new Mercedes CLA and they fit perfect and delivery was very quick. The mats are also good quality.