Car Mats UK
Richard Lascelles
"Boot liner not arrived nearly four weeks since the order received "
Ordered a boot liner on May 14th They took my money and sent email telling me stage 1 was completed and the liner was being made to fit my car . Then nothing for over a week finally got an email saying it was out of stock . Hey thought you said you were making it for me ? I was told it would be delivered in a week .well it's now June 6th I have lost patience this company appear to give no customer service just take the money and do not deliver I would never use them again and I am now having to go to the Ombudsman to try any get my money back ...don't use them useless
Steven Baker
"Very average at best"
Very average at best, look elsewhere as there’s better product for less money.
Carol Farwell
"Ordered some car mats for my Kia…"
Ordered some car mats for my Kia sportage was told on Amazon that they would arrive by 24th April well I’m still waiting for them to arrive.when I track them through Amazon it says that they are lost
AndyN
"Mat clips broke within a week "
Unfortunately my experience hasn’t been great with the product, the fastener clips came undone for two separate mats. The company have been helpful in sending out new clips but in future I think I’d always buy genuine mats.
Nicola Smith
"Unacceptable delay in processing refund "
Ordered truck mats that were described to fit the vehicle. Added registration number so they could double check. Mats arrived but didn’t fit. I advised the company that a new model was released in 2020 so were they sure the mats they produce still fit. Turns out, no they didn’t. Online description changed to say up to 2020 only and I was advised I could have a 75% refund as if ordered incompatible mats!! Luckily I had proof to show the advert had been changed so 100% refund agreed. Was told refund would take 14 days, no refund. Was then told 14 working days, still no refund. 23 days later and I’m still £150 out of pocket. Escalating this now to my bank. Can take your payment within seconds yet unable to process a refund, for their error, in 23 days. Beware.
Steven
"Best Car Mats Ive Had"
Got my Mats in and have to say, the quality and fitment is superb. Couldnt be happier, quick delivery too. Cant highly recommend them enough.
Best car mats ive had.
Clare
"Delighted with the mats for our van"
Delighted with the mats for our van. Very quick service too.
Gary Whitmore
"Didn't receive what I expected"
Ordered a set of off road rubber car mats from their website using registration but didn't notice the small print why would you put a photo of the mats Inc material to say later thats only a sample and also the material is subject to availability. Be careful when ordering.
jennifer
"ORDER FROM SOMEWHERE ELSE "
ordered personalised car mats for a special birthday present, took 5 weeks to come !! and when they did come the whole order was wrong the text was completely wrong the mat shape was wrong, holes punched in the wrong place. when i rang up to complain they advised the machine was programmed wrong and couldn't send a replacement !!
asked for a refund and recieved no acknowledgement , communication is shocking DO NOT BUY FROM HERE
Richard Martin
"Scam company"
Scam company - DO NOT USE - faulty product sent, and failed to refund for the item once returned. Fails to respond to emails, AVOID!!
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