"I just had the same experience as many…"

I just had the same experience as many of the other customers, and I understand that supply and logistics are stretched right now, but the communication from this company is truly horrible. Ordered rotors and pads, both supposedly "in stock". Pads shipped in about a week, no sign of the rotors. Called them up, on hold, got disconnected, called back, rotors are out of stock. I am waiting for refund now, I expect I will have a while to wait. They need to do a better job of fulfilling the orders that they say they have in stock (and take payment for) and of communicating with their customers.

"BEWARE-YOU HAVE BEEN WARNED"

Order #957665 (placed on June 30, 2021 5:31:33 PM PDT)

Their website showed brake pads were in stock for my vehicle, so I ordered. I had to email them to get an order confirmation email. When I replied to one of their Spam emails that I needed the parts (and not spam) I was send the following reply:


Sales & Customer Service Rep #291
SKU: CEN-301.14690
Vehicle CEN-301.14690: 2020|BMW|X3|M40i
Estimated Arrival: Jul 6 - 12
We will email you tracking when it is released and we will email you updated eta's as well from the manufacturer when they go beyond the estimated ETA.

This order was placed on 30 June, they charged my card on 1 July. It's now 21 July and still no tracking number or explanation as to what is going on with my order. They're good at taking the money, but not at delivering the product. I emailed on 19 July to please cancel the order and refund me. Still no reply, but I'm still getting Spammed almost daily. I'm sure they have plenty of excuses after reading previous negative reviews. And the one guy they made fun of for English as his second language. Says a lot about the owner. Wow! I'm sure it's everyone else fault but theirs for advertising in stock then not shipping for 21 days.

I would rather pay more and order from Amazon or another trusted source than deal with people like this. If they would at least have update me I would have no problem waiting longer. As a disabled veteran myself I try to support veteran owned businesses at every opportunity, but not this business.

Finally called and made sure it was canceled. No idea when or if I'll be refunded. Placed an order from Amazon, says 2 days to my door. If you do not physically have them, they are not “in stock”.

"Buyer Beware"

Buyer Beware. They sent 3 out of 4 rotors and only front brake pads even though the website labeled the items IN STOCK. I received an RMA #, company confirmed the return but NEVER refunded my money. Without a refund, I can't purchase the new rotors that are desperately needed.

"I am 5 days past the estimated shipping…"

I am 5 days past the estimated shipping window and I have reached out with no response from the customer support at buybrakes.com yet.

Still have not received an update at all. Looking to get my charges reversed if possible as I'm paying for these brakes without having them in my hands. FFS I will be making the second payment on them soon. Sounds like a scam to me.

Editing to a 4 star review because a rep helped me today the best they could. A better experience is to be notified of delays automatically. That is deserving of 5 stars.

"I have been waiting over a month for a…"

I have been waiting over a month for a tracking number and still never received one even after contacting them and them telling me I'll get a tracking number in a day or two. Still nothing. I sent request for my money back. If I don't get it I'm going to get help from BBB...

...and if you reply to me here, I don't wanna hear the crap excuses you have given to others such as "Industry wide, there are parts shortages worldwide" because that's untrue and false. You push more excuses at unhappy customers than you sell and ship brakes within a reasonable amount of time. This is a crap company that can not even be honest about thier own faults. Instead of trying to correct the issues you rather blame it on fake reasons and continue to give poor service. So with that let it be known I've bought the same exact items from another place and they were delivered in one week.

Oh and by the way to any people reading the comments, 99% of the 5 star comments using employee names of employees at BuyBrakes are fake! BuyBrakes paid money to have a sleezy company post and generate fake ratings and comments to give themselves higher ratings. That's just one more reason to never trust them.

"Wrong brake parts shipped for my VW!"

I purchased brakes for my car after they confirmed the size and configuration. Tech support was very good. Unfortunately, the manufacturer they sell, Centric, was not at all helpful when they sent a kit with incorrect parts. Instead of resolving, they denied they were wrong. Had to return the whole order and buy the parts locally. Credit just posted 3 weeks later.
Changed score to 3 stars as BuyBrakes isn't nearly as much at fault as Centric, although still believe they could have resolved with Centric.

"Unbelievably great customer service"

Unbelievably great customer service ! I needed a set of brake pads quickly before a race and they actually arrived in one day ! Adam is A+ to deal with !

"I needed a specific part for a brake…"

I needed a specific part for a brake kit and I needed it the next day, I had called numerous other suppliers and it wasn't until I got ahold of Adam at buybrakes.com. he was able to verify the part number, find the par I needed and even went as far to accommodate my poor phone signal and communicate with me via text message. This was one of the best experiences buying parts I have ever had and will always be returning to buybrakes.com. Thanks again for making this happen for me!

"Price matched a set of Wilwood big…"

Price matched a set of Wilwood big brakes. They were actuate when they said they would ship in about a month. Only issue is the tracking information was sent after the brakes surprisingly already were sitting on my porch. Good deal either way!

"I ordered a brakes to my car after 2…"

I ordered a brakes to my car after 2 week I did not any info about the shipping I keep send emails but no answer when I called I find out they don’t ship my order and ask me to wait longer because they don’t get information from the manufacture
Very bed cushy service very bad communication vet bad business