"Great service"

Great service , nice and easy process all throughout. Thanks to Crystal she helped me and made it real easy to locate and re-ship package.

"Audi RS7 (2018) Front Brakes!"

I drive an Audi RS7 (2018) and I spent a lot of time researching front brake parts after getting a crazy number from the Audi dealer.
I checked a few online retailers and was confused.
John and his staff answered all of my questions and recommended a complete parts listing so I can have the brakes installed at my local repair shop.
Thanks again guys!

"“Warp Proof” stoptech cryo treated rotors warped and nobody wants to help"

I purchased Stoptech rotors at Buybrakes “specialist” prompting. I was planning on going with another brand. I even opted to get the cryo treated “warp proof” slotted rotor set up all the way around. Within a year the black ecoating on the rotors was rusted and the fins as well. The coating was supposed to last however many thousands of hours. I reached out to stoptech and buybrakes and they informed me that it was cosmetic and not an issue. 6 months later the steering wheel started to shimmy when braking from highway speeds. I reached out to stoptech and buybrakes again. Buybrakes said it was Stoptech’s responsibility. Stoptech says it’s buybrakes responsibility. Neither company stands behind the product. Now the truck shakes solidly whenever slowing down from speeds above 45. I have 4 junk rotors that I am not 100% convinced were actually cryo treated and am back to square 1. Stoptech doesn’t stand behind their products and neither does Buybrakes. They are very helpful when buying, but once the purchase is complete, they stop helping. Don’t buy Stoptech rotors. Huge waste of money. And maybe think about going with a company that has a bit more loyalty to their customer when purchasing.

"Horrible customer service"

Horrible customer service. They have had my money for 3 months with no brakes. They will not answer the phone or my emails. At this point they pretty much stole my money. I’ve never ever tried to buy anything online from a company this unresponsive. Stay away !

"Brake kits did NOT include installation kit"

Ordered front and rear sets of EBC Yellow stuff brake pads and rotors. Was not informed that they did NOT come with the installation kit like the last set of EBC pads and rotors I purchased elsewhere. I bought them from BuyBrakes because they were less money than other competitor sites but then had to unexpectedly spend more money at the mechanic's for the installation kit.

"Great Customer Service"

I’ve been really disappointed with customer service lately but thanks to Randy over at buybrakes.com I see hope again.
This gentleman was on top of his game and worked quickly, professionally, and guided me through the whole process for my purchase. Thanks Randy, we need more like you out here.

"Worst online order experience I've ever…"

Worst online order experience I've ever had. Do not buy from this company! Ordered a set of big brakes, and after waiting 3 months was told that they had made an error placing the order with StopTech. Waited another 2 months for the set. Incompetent staff - once they have your money they don't give a #$@!.

"There shouldn't be any mixed reviews"

I know there are mixed reviews about this company online and let me tell you they had a problem with my order and the owner of this company went out of his way to contact me personally and even though I might have spent a few dollars extra that I didn't want to I feel good about spending the extra $$$and feel good about leaving this review I suggest if you order from them to call to make sure you're getting what you're looking for besides that this is an outstanding company and I will buy from them again in the future when I'm looking for replacement EBC brakes more companies should follow the line that John has drawn in the sand for customer service They are 5 out of 5 stars for following up and I'd only following up but going above and beyond what is even reasonable to make sure that I was happy happy enough to voluntarily leave this. I want to say thank you for the way I was treated in the way I feel about the business I did there

"Brake pad with wrong hardware"

They send me Akebono brake pads for my Toyota with hardware (abutment clips) that does not fit into the caliper (no matter how clean is)
In addition, the Akebon pads's shims were loose and one shim start to drag onto the wheel hub

"I tried buybrakes.com for the first…"

I tried buybrakes.com for the first time. I figured a company dedicated to brakes would have a good system in place. The site looked good and prices seemed good, shipping looked longer than competitors. In the end I cancelled my order. I got an order confirmation, then a week went by and I didnt recieve my order or a tracking number. I replied to the confirmation email, then sent an email to customer service, then tried their online message form and never heard back from any. I then called and was told my order is processing so still had not shipped, and the estimated arrival was for the following day. So they couldn't have emailed to alert me that my order would not make it by the estimated time? I wasted over a week waiting just to cancel and have to find the brakes somewhere else. Would not recommend. id give 0 stars if i could but have to give 1 star to leave a review.