"NOT HAPPY"

I have continually emailed and phoned the company to get a refund on a direct debit that was incorrectly taken and get continually let down by staff who say that it will be refunded but never does. On a separate note and on a different site I have a dishwasher that is constantly breaking down and is out of use for prolonged periods but am still getting charged my monthly contract fee, engineers who attend say that the machine needs replacing but nothing gets done apart from replacement parts that fail and the machine goes down again. I have been a JLA customer for the best part of 30 years and have 7 machines on 3 different sites and unless something gets done very soon I will not be renewing my contracts. Quite how you can treat customers with such disdain is beyond me and furthermore you obviously have staff that quite clearly do not have your companies philosophy.

"The worst company i have ever dealt…"

The worst company i have ever dealt with, The service from day one was a disgrace. We then had issues with the washer and dryer not working engineers not turning up then when they did they couldn't solve the issue. Then the roller broke It took 4 engineers who all contradicted each other and over 6 weeks to finally replace it after hours of my time spent trying to find a resolution and escalate the problem, Each person blaming the other. Then they proceeded to take £4,500 out of my account without permission and took over 7 days to send it back. The service is beyond incompetent. They just hide behind there contract and dont care about client service.

"James Bennet was in my uni accomodation…"

James Bennet was in my uni accomodation to fix the machines and he did really well. The machines worked perfectly and great customer service from him as well. Thank you James.

"Great experience with the company"

Great experience with the company. Currently at University where we have multiple washers and dryers out of order. James Bennett from the company came over and fixed them up with no problem and in a fast manner aswell. Good wee chats with him aswell. Would 100% recommend their services.

"Absolute Clowns"

Best circus in Halifax.10/10 would not recommend unless you enjoy chaos disguised as laundry solutions

"Awful company."

Awful company.
Hard sell and then no customer service whatsoever.
Our dishwasher has been out of service for 8 weeks and steriliser for 4 months!

"TERRIBLE SERVICE "

I’ve had nothing but issues with JLA over the last couple of years. I’ve been left without a dishwasher the last two years at our busiest time, Christmas! We are a 100+ cover cafe/bar. I’ve called numerous times everyday to be told that the part isn’t available or there are no notes on the account about my previous calls. I am tired of JLA.

"Unreliable Equipment and Poor Service (Pub and Restaurant)"

Unreliable Equipment and Poor Service
I have had a disappointing experience with JLA regarding their commercial dishwasher lease service from the first year the service started. We are about 4 years into an 8-year contract now and unfortunately, my experience has been far from satisfactory. I feel compelled to share my concerns.
Frequent Breakdowns
The dishwasher has been nothing short of unreliable. Since the beginning of the lease, it has broken down multiple times, severely impacting my business operations. Each time it fails, it disrupts our workflow and affects our ability to serve our customers efficiently. The sales team promise the machine will be back in working order in 24 hours, but I can assure you this is never the case.
Slow Response Times
Adding to the frustration is the company's sluggish response time for repairs. Every time the dishwasher breaks, they send a technician within 24 hours. The issue is they have never once had the parts needed to get the machine up and running. We have had to wait for a part to be delivered every time! on several occasions, we have waited days, often weeks, for them to address the issue. This delay is simply unacceptable for a business that relies heavily on a functional dishwasher for daily operations. We have had kitchen porter staff quit their job because the dishwasher has been out of action so long.
Lack of Communication
To make matters worse, their communication is lacking. Getting in touch with customer service requires persistent effort, and even then, the updates on repair status are sparse. This leaves us in the dark, unsure of when the dishwasher will be back in working order. I also want to add that the sales team state at the start of the contract if the machine cannot be repaired, they will provide a replacement. Trying to get a replacement is like trying to get blood out of a stone. Our dishwasher has broken down more times than I can count and now smells like electrical burning, and they still will not replace it. Even though I am stuck in my contract for several more years without a fully working dishwasher. If I could get out of my contract, I would happily buy myself a new dishwasher. JLA are just very greedy and refuse to provide a replacement. Recently over Xmas and New Year 2024 our machine has been out of action over 2 weeks during one of our busiest periods in the hospitality business.
Conclusion
Overall, I am extremely dissatisfied with the service provided by JLA. The frequent breakdowns and delayed repairs have caused significant disruptions to my business. I would not recommend their leasing service to anyone looking for reliable equipment and prompt support.

"Great Job"

Chris the engineer was very helpful and professional, quickly fixing the issue with the dishwasher and advising on further care to prevent problems

"All fantastic just a follow up on ongoing issue with out Oven please "

Ongoing issue with our steam oven