"The worst company and customer service"

The worst company and customer service. They amount of times they book in an engineer and he won't show up is ridiculous. This means me losing a days holiday from work because I'm waiting for someone that's mot turning up. Wasters. They didn't tell me, this happened last year as well and what actually happens is you prioritise your contract work and if like me you're not contract you get treated like this every time. At least have the decency to say no one is coming so I'm not waiting for someone that's not turning up

"Appalling service and communication"

It took months to get someone to come round to do a fire assessment. Then no report was sent. Another assessor was eventually sent to 'verify' the notes that the first assessor had made and several weeks later we received the report....that contained no recommendations and had not assessed the fire alarm system as requested. We had to call out another assessor from the same company that tried to charge us extra to get the work we had asked for all along to be carried out. Eventually we got a list of recommendations which we agreed to engage JLA to put in place. Now six months later, none of the (very pricey) recommended work has been carried out, we have not had the certification promised and our fire alarm system is still unreliable with a continuing regular fault. Nothing that was 'fixed' stayed fixed and none of the recommended work has been carried out despite us agreeing the work many weeks ago. If I could give no stars I would!

"AVOID JLA at all costs."

JLA is one of the worst companies I have ever dealt with. Total Care means nothing. They don't reply, they lie, they don't talk to each other internally, they all say different things.

They are overpriced, you think you are paying for total care 'they'll fix my machine whenever it's broken, so no point buying one myself outright'. Wrong, there service department is useless, how can you never have parts? You look after the same washing machines everywhere? Why does it take weeks and weeks to fix? Why don't you reimburse the cost of us having to get our laundry cleaned elsewhere rather than refunding us the cost of our machine daily. I don't want £10 a day refund when my machine is broken, I want you to cover the cost of my laundry.

Why do the machines break every month? To anyone reading this. Please, please, please, do yourself a favour and use a different company. Read the other reviews. These guys trade off a legacy, the current management don't deserve to be in business.

"Following from my review on 12/09"

Following from my review on 12/09, the response from this was that someone would be in touch. I have yet to hear from anybody and I called yesterday to request a response to my complaint and again, no contact.

When the repair was completed to our dryer, the parts were left in our laundry room, one of these parts being a whole front panel to the dryer, an engineer returned for another repair the next day and said that the previous engineers should have booked a collection for these parts, 1 week passes and I have to call JLA to chase this as the parts still have not been collected, to be told that the collection team have not provided an ETA. A courier company has just arrived at the door to collect these parts, for us to be told that he cannot take them as we do not have a label, we were never provided with any labels! So now we are still stuck with parts in the building.
This needs to get improve.

"20 DAYS WITHOUT A DISHWASHER IN A CARE…"

20 DAYS WITHOUT A DISHWASHER IN A CARE HOME!

We are a care home that has been exposed to all kinds of infections due to the lack of organization and competence of the employees.

On August 29, we reported a broken dishwasher.
September 13th was the delivery of the part that needs to be replaced, we had an appointment for September 16th. I made 2 phone calls because the engineer was late, at the same time I was constantly assured that they are a 24/7 service and someone will inform us an hour before arrival (I called around 3pm)
September 17th I made a phone call to explain the lack of attendance the previous day, I was informed that the replacement of the broken part requires 2 people and the visit is scheduled for September 19th and that someone contacted me by phone when I said that I had no connection, Clare informed me that they had sent an email.
When asked why they had arranged an appointment with only one mechanic knowing that 2 were needed, the lady said she did not know

"Really wouldn’t use JLA again I have…"

Really wouldn’t use JLA again I have had to use them as part of an existing contract in place majority of times I’ve called them for support as a 24 hour call out as part of the contract I have been left waiting for up to 4days(96hours) this being a care home site I’d of hoped for JLA to have attending and resolve the issue as we have been paying for a total care package for this

"An employee with a JLA work van YR22…"

An employee with a JLA work van YR22 HBY thinks it is okay to park the work van in a residential cul de sac with limited spaces for a week (so far) he does not live in the street & clearly has no regard for the people who live there or need to visit the elderly residents or park themselves. PARK YOUR VAN AT YOUR OWN HOME OR AT YOUR WORK PREMISES!!

"Martyn who installed the new portal…"

Martyn who installed the new portal display unit in the laundry room, was really helpful. He asked if i wanted to been shown how to use it and the app.
He showed me all the different ways of using it and how to use the housekeeping code.
Great customer care.

"One mess up after another. Risk to business "

I have been the victim of a catalogue of errors and incompetence at JLA which has nearly lost me my business. Total care package is the biggest joke going and the pressure/ miss selling by office team on maintenance/annual service was shocking. If I could get out of my contract I would. What should be a great time setting up my first business and growing into something special has been horrible thanks to JLA. I am watching my machines praying they get me through a peak period.

"Team member was very great and they…"

Team member was very great and they provide the efficient service , quick reply of emails , and next day delivery they did
Will recommend them