"Avoid this company"

Avoid this company. Poor service and poor communication. They send you invoices for bills that have already been paid in the hope you pay them twice. Issue has been raised multiple times with false promises. All they're interested in is fleecing customers.

Due to unforseen circumstances our business ceased trading and they demanded we pay the remaining 8 months of the service agreement for the boiler despite not longer being the tenant of the commerical property. In our experience as is the industry standard with other utilities and reputable companies you only pay for the services you use until your business ceases trading. Of course after proof of such. We provided an end of tenancy along with other supporting evidence but they still demanded payment for the remainder 8 months servicing contract of a boiler that we no longer are in control of!

Therefore the expectation was for us to pay for a service contract for a boiler we do not own. Shambles!

"The manner of one of your drivers I've…"

The manner of one of your drivers I've seen this morning going through Bury is shocking,
In under a minute he was speeding and cut at least 3 cars up that I could see lucky for you I didn't get a number plate or I would of passed it onto the police
When I say cut up I mean literally forcing it's way into moving lanes to jump traffic and making everyone behind braking hard to avoid a collision

"Ease of use."

Ease of use.
from first point of contact all the way to instilation the whole JLA team especially Patrick.

"We have been waiting for a piece of…"

We have been waiting for a piece of equipment for over 4 weeks , I keep contacting yourself and presently still waiting for a call back - poor service

"Guy helpful polite and knowledgeable"

Guy helpful polite and knowledgeable
Did a good job quick qnd efficient

"We had a washing machine & tumble dry…"

We had a washing machine & tumble dry installed 8 weeks ago still the tumble drier doesn’t work after multiple visits now we can’t get a straight answer from anyone at JLA I was told by the service manager that they would contact me and keep me updated still no call shocking customer service

"Accounting and Sales are terrible."

Accounting and Sales are terrible.

"general repairs"

1,reported fault for hot food cupboard on Friday, didn't come out till Monday, ordered parts, fitted Wednesday, went to use equipment on Thursday, wiring was wrong, had to have another call out to fix the problem.
2, had several engineers out for a water boiler, i followed up how long for parts, in all with parts being fitted then still not working the recommended a new boiler, 4months waiting in total.
3,when reporting a fridge fault, they don't send a fridge engineer, so we wait again.
i work in a extra care home so our equipment is needed at all times. very frustrating when they send the wrong people for the job.

"I bought in August this year and it…"

I bought in August this year and it start giving error. When I try to ring the person over the phone is of no use.
and then their chatbot helpline guy saying it will be chargeable to send person. they saying we cant recognise this install. I will try to go extend to resolve this bcz it was its not a year old yet, just few month.
please dont buy from these guys.

"SHOCKING £955+ for a parts+labour on a service repair contract we already pay !!!"

Great sales experience. Very poor machines, maintenance and customer service. We signed up with 3 glasswashing machines, each with a 5 year contract with a full total care plan which cover parts and labour throughout the duration of the contract. First and foremost the VIVID machines are very poorly made and the internal softener never worked. The first few years was okay with only needing to call out engineers to fix a drain pump once every 5-6 months. We maintained our machines once a week on a Sunday. As these machines were cheap quality they would require more maintenance.

Each time the machine broke down you had to report it and they promised us they would send an engineer out within 24 hours. Which 85% of the time they did. If they didn't we were given £100 compensation which we had to constantly chase as new customers do not given this. It became very clear that because of the cheap make of the machine the problems became consistant, with most of the problems being the drain pump. We reported this, but they ignore you and still send an engineer to diagnose the issue, then make you wait 2-3 days for the part to arrive. Then on a few occasions they discover it is another issue and the machine remains off-line for another week. This leaves you with a non-working machine that you are still paying rent on for weeks. No matter how much I explain the issues to pre-order the part they purposely delay the whole process by not ordering the part until an engineer has diagnosed the same drain pump problem.

After 3.5 years the engineers recommended the machines should be scrapped/condemed. But JLA refuses this and decided it is best to call us and resell a new rental plan on another 5 year contract which is more expensive than the old one. Towards the last few months JLA removed us from the total care plan that we were still paying for. This led to being charged off plan service and parts. Yes, £955.26 for parts and labour on a condemned machine we are paying rent. For an entire month we was refused engineers as they said the contract was nearing the end and our service repair plan was to be terminated early. Instead of trying to review our account and sorting the problem out they sent another sales advisor to sell another plan. Since they are breaking their own contract conditions we decided to cancel the direct debit a month early and instructed them to collect their junk.

We lost all trust with JLA and decided to buy machines outright. We calculated the cost of these rubbish machines came to approximately £5000+ each. Honestly, you are better off buying outright at £1500-2000 with the standard 3 year warranties and then replacing them once out of warrantly the machine is in need of repair. You will find it significantly cheaper, better machines and better service.