"Worst company Ever"

Worst company ever. 2 weeks to receive an order. Never delivered. Scammers claim now was delivered? They shipped to their own warehouse and claim was delivered. Do not order from VM innovations or VM express. Will file credit card fraud/reversal. Do not believe their fake follow up claims to resolve issues. I could not resolve via walmart/VM express in 2 weeks. Horrible customer service. See all other reviews on these crooks. UPDATE: After 30 days I received less than 5% of my order. The pain continues dealing with vm express. Customer service is really bad. Brian Schroeder

"Ordered thru target 3 bags potting mix"

Ordered thru target 3 bags potting mix. If you ever been to a garden center you know what a kind of bag potting mix comes in. All they did was put a label on the bad and sent it out for delivery. What do you thinks going to happen when ups or fedex gets it.

"I ordered from this company a $1500.00…"

I ordered from this company a $1500.00 Ecoflow power station. It worked for a month. Contacted VM Express for replacement they said to contact Ecoflow. Neither company will make it right. Be safe and don’t order from VM Inovations. Look at their reviews. I am not alone

"THIS IS A SCAM"

THIS IS A SCAM! I ordered (#5482081-786131) a pond pump through Walmart with this company as the vendor but it was never delivered. Somehow they have FedEx show delivery but no package is ever delivered. DO NOT ORDER FROM THIS COMPANY!

UPDATE - Oct. 24th. I have received over 20 text messages from FedEx on this package. Everyday it shows “on the truck for delivery” then the delivery is rescheduled for the next day. They must be manipulating the FedEx computers.

"Don't waste your time. Borderline scam."

Ordered an item for nearly $200 to put up for this year's Christmas for my son. Well later on that evening I get a generic insincere email saying they have experienced high volume and they couldn't take the item down in time for purchase when in fact the item had been up for some time because I've watched it. Then they proceed to tell me to wait 3-5 days for a refund. Yeah this company is a complete joke and I had my doubts from the get go when I saw the reviews on here but wanted the item so bad I figured I would take a chance. Please don't waste your time. Look elsewhere and don't be suckered into buying because you can't immediately find it on another site. Borderline scam and my situation is not uncommon with customers buying from this company. They really need to be investigated.

"Purchased a 12 Foot Christmas Tree from…"

Purchased a 12 Foot Christmas Tree from them. They shipped it to me, I received 1 out of 3 boxes. I am asking for a refund for OBVIOUS reasons and they are telling me that I have to pay over $200 for return shipping. What a joke!! I paid over $800 for this tree and only received 1/3 of the product and they want me to pay over $200 to ship 1/3 of it back! I am not paying any return shipping, I never even received the full product to begin with!! Buyers beware.. would never trust this company.

"Terrible service"

Terrible service. The items listed in their shipping confirmation we’re not the items I ordered. I contacted them immediately and got a prompt response assuring me that they would send the correct items. They did not. When the wrong items came, they were unwilling to do anything to rectify the situation.

"Horrible service …"

I ordered a drawtite gooseneck hitch kit they sent me the head only with no install rails twice. Called and asked if they could send me the parts I was missing and was told to call the manufacturer. Customer service was horrible. Worst online shopping experience I have ever had!!!

"DO NOT BUY FROM THIS COMPANY!!"

I purchased a few industrial fans on Walmart.com to see which one suited my needs best. When I decided which one I liked, I clicked on the SAME EXACT item I had previously purchased and checked out with two more fans. Well about a month and a half after receiving the first fan (from Walmart.com), it started having issues. So I took it right into Walmart and returned it. To be on the safe side I wanted to return the additional two I purchased as well. Come to find out SOMEHOW the additional two I ordered, came from this seller instead of Walmart directly and Walmart wouldn’t let me return it because I had to talk to them first. All they have is an automated system saying “your item is outside of our return period”. NO ACTUAL PERSON!! No way to even hear me out!! It hasn’t even been 10 days past the return period and I THOUGHT I BOUGHT IT FROM WALMART DIRECTLY JUST LIKE THE PRIOR ONE I PURCHASED!!!! I didn’t even know that this came from a third party (horrible) seller until I tried to return them YESTERDAY!!!! Also, THEY'VE NEVER BEEN OPENED!!!!!!! These are $350 fans, EACH!!! Waste of money!! Horrible company, DO NOT BUY FROM THEM!!!!!!

"Price Gouging"

This company sells all pool products for 2 to 3 times the manufacturers suggested retail. Pool supplies are in short supply during the summer of 2020. Once the summer started they doubled and even tripled their prices. This is the definition of price gauging, selling items for more than 20% the suggested retail price because the items are low in stock (or the market allows them to). I wouldn't doubt that they bought out all of the stock so that they could inflate prices. If you can purchase from the manufacturer or elsewhere, you'll save a lot of money.