"I ordered a 32x16 pool from VM Express…"

I ordered a 32x16 pool from VM Express thru Amazon. Amazon sent notice it was delivered last evening at 5 pm It was not delivered i received no calls or emails from VMExpress I called to inquire when my pool had been delivered. Rob atVM Express said that they hadnt been able to contact me so it was shipped back I will be charged over $500 for return shipping. This is the worst scam group that I have ever ordered through. I am surprised that Amazon would allow this mess to be a seller on their site. Intex is a strong company. I cant believe they would work with VM Express. REAL TRASHY COMPANY

"Worst company knock off products"

Worst company ever. They provide knock off products from China that don’t fit spas, and don’t work at all. They come with all the chemicals clumped together like they are 15 years old. The strips are discolored and ruined. Looks like black mold. I tried to return and they said I had to pay a 20% restocking fee because THEY sent me a defective product. These are horrible sellers BUYER BEWARE.

"I ordered a carpet cleaner with enough…"

I ordered a carpet cleaner with enough time for it to arrive before my sister and her new baby were to stay at my house. Received it opened it up it was severely broken I was very disappointed and they told me to send it back and they would send me a new one or I could take $10 off and keep the broken one which who would do that? so I had to put my sister up in a hotel I needed this as soon as possible I sent it back immediately they shipped it out 4 days ago I'm not supposed to get it till the end of this week. why is it taking so long? I don't know and since it was their mistake why didn't they ship it faster. They didn't apologize at all. I lost a lot of money having to put my family in a hotel and I'm still waiting for something that I ordered June 25th to arrive in perfect condition. I would never order from them again.

"Great customer service!"

I ordered a new sand filter, pump, and it came with an automatic vacuum. It had great reviews. Unfortunately it wasn’t made to fit Hayward attachments, so I had to send it back. They went above and beyond! They e mailed me shipping labels, and refunded my money quickly!
Thank you!
Karen

"NEVER RECEIEVED MY PACKAGE - BUT THIS REVIEW HELPED ME GET A REFUND"

Sent me a confirmation that my order was received, and said they would send me another email when the item was shipped as well as delivered. They didn’t do either, and my package was delivered the next night at 9:43 PM. In the pitch black when I was sleeping. No doorbell ring, no email focler me know it was on the way.

Whether the package was taken off of my step (because I had no knowledge it was there) or whether it was never delivered, the company refused to pay me back and gave me automatic responses to my emails.

WASTE OF MONEY.

UPDATE: Upon seeing my review, VMIonnvations FINALLY refunded my money. I spoke to a representative named Rose on the phone and she was quick and polite, so I sincerely thank them for refunding my money, (even after dozens of customer service emails and a claim dispute through my bank.)

"We had an excellent experience with…"

We had an excellent experience with this company when purchasing a Clam Shelter. The first shelter sent was incorrect due to a manufacturing change that was not reflected in the advertisement of the product. The company took the large product back back, paid all associated shipping and sent the correct item. No issues at all. The final product is exceptional. Throughout the exchange period, the company was same day in it's response to our concerns over whether we had received the right product.

"Customer Service was great!"

I'm not sure about the quality of the product I ordered (it required several replacements), but the customer service staff has been incredibly responsive and worked with me to resolve the situation. I'd feel comfortable ordering from them again.

"The most Excellent customer service."

The most excellent professional customer service that I have ever had experience with. Very easy to get in touch with and actually talked to a real live person and was able to get my issues resolved within a matter of hours. VERY pleased!

"SCAM"

SCAM
Im very upset I placed a order Dec 27th that was supposed to arrive the latest Jan 2nd today is January 12 and my package was never delivered . They use a shipping company by the name of LaserShip that has over 180 complaints about lost and stolen packages .
I’ve been contacting them but no help it all .
Very disappointed .

"Worst company ever"

I would give it a zero Stars if I could. Between the scooter being defective and not working from the day we opened it and the company not willing to do anything about it is ridiculous. Now my child is out a Christmas gift. her grandfather purchased this back in August for her but the gift wasn't received until obviously Christmas. Opened it straight from the box went to use it motor doesn't turn on. Walmart won't exchange it because it's not their product and the third party company that they don't tell you that you're buying from wont do anything but send a new battery. the battery is not the issue it clearly was charging the motor does not turn over. They are not willing to refund their defective product and not willing to even exchange.