"Didn’t refund money for card…"

Didn’t refund money for card verification when the account verification is unsecessful

"NEVER EVER "

Gave my car on hire. And customer left car in a nonparking zone.i end up paying fine of over 200 pounds for 18 pounds worth of business from car hire. So DONT

"Easy and efficient from booking to completion. "

Fantastic customer service. Clear easy to read instructions.

"Excellent customer service"

Excellent customer service, car was in great condition. Very pleased with the app- would definitely recommend to other users.

"BEWARE DO NOT BE FOOLED BY THE REVIEWS AND THINK CAREFULLY BEFORE PAYING £9 WHEN REGISTERING"

It was my first time trying Hiya car a few days ago as I was in need of an urgent car, and my account got blocked the next day. I spoke with an owner who turned out to be a scammer, trying to get me to pay outside the app. When I contacted customer service, they blamed me and refused to refund the £9, which I now have to resolve with my bank.

I told them they make money from the £9 and then leave you to deal with problems on your own. Unfortunately, I didn’t know this beforehand and ended up wasting my time. The sellers are mostly inactive, and their listings are still up, which is misleading and confusing. If you’re in urgent need of a car, good luck finding an active owner on the app.

The most shocking thing was when I made a booking, they purposely withheld it, and I couldn't even see it in my "booking" section. When I asked about it, they told me the owner didn’t accept it and promised to take care of it for me, but it still wasn’t visible. I also made 4 bookings, all of which went to waste. This leads me to believe they intentionally withheld them or did something shady. They even denied my request to speak with a manager. This is a scam and fraud website, and I’ll be reporting it to multiple agencies and authorized organizations. BEWARE—DO NOT BE FOOLED BY THE REVIEWS.

"Easy"

Easy, practical, and affordable. Great service.a

"The app is great"

Always enjoy using my trusty Hiya Car Peugeot around the corner from where I live. Love the ease of booking through the app.

"Great alternative to traditional car rental - transparent pricing and solid app"

Really impressed with how Hiyacar has streamlined the whole car-sharing process. Got verified quickly and was browsing cars within minutes. Their app handles the basics well - you can find cars nearby and unlock them right from your phone.

Hiyacar also shows you the actual price upfront, including insurance and all fees. No surprises at checkout like I found with most rental companies. Their rates were competitive too when I compared options.

The car I got was in great shape, with a fresh valet. The owner went above and beyond with some extra tips that made the whole experience smoother. When I had questions, the Hiyacar support team was quick to jump in and help out.

The only small thing to improve would be their beta map view for finding cars and occasional stability issues with the app itself, but that's minor compared to how well everything else works.

Will definitely use Hiyacar again - they've nailed what matters in car sharing: good cars, fair pricing, and solid tech to make it all work.

"Great and super useful app"

Great and super useful app

"Quick simple rental"

Quick simple rental. Thank you