"I hired my first car this month and it…"

I hired my first car this month and it was a great experience. A responsive owner and a quick and easy collection and drop off process. I would try again but the main issue I suppose is finding other people to share the journey and cost with. Otherwise it may be costly for one person.

"easy to use and a good selection of…"

easy to use and a good selection of cars nearby

"Deteriorating customer experience "

I have used Hiyacar for 5 years, but have discontinued recently based on recent bad experiences. The concept is great and it's nice for there to be a challenger to Zipcar, and our local council has partnered with them to improve availability of cars. However the app is very glitchy, especially with Android. In the past 12 months I've had only one hassle free hire out of four - on one occasion the car simply couldn't connect at all and we were re-directed to another a KM away (leading to us being late for an event) and most recently I had one that lost connection mid-hire, which resulted in my being issued a £60 parking fine as I couldn't restart the car. During that hire I had to communicate on three different occasions with the (always helpful) live chat staff. Hiyacar then charged me £40 admin fee on top of the fine, despite their records showing it was a challenging hire. They have since waived the admin fee but left me with a parking ticket, which was entirely Hiyacars fault. Ultimately the Zipcar app is more durable and forgiving, and I think Hiyacar need to go back to the digital drawing board and work on improving their customer service.

"During the verification process"

During the verification process, after we declare conviction/penalty, the nect page says you are eligible and allows us to proceed with payment. However, as soon as the payment is done and you go back to your account/profile, it comes up as not eligible. Customer service says, they take verification very seriously. I am sure they do and must do. However within few minutes I am sure my details have not been verified which the customer service pointed out too. However, with the same details, you are eligible to pay but not eligible to hire because you cannot be insured. If that's the case, the page following the declaration, shouldn't say one is eligible and allowed to proceed. When I asked for refund, I was asked to produce screen shot of the page. People are allowed to proceed on false pretense. Felt like scam.

"I had a great experience with HIYA"

I had a great experience with HIYA, great price excellent car owner.

"Great idea, general support ok, quality is car-dependent"

I have been using Hiyacar for years. I only use Club cars recently so that I can use my annual car excess cover for them. Each car is slightly different and left in a different state. The concept us great and I like tge fkexibility it allows for car pick up and return. The customer service is kind and usually answers you fast. I found that in case of emergency though you are a bit left alone. Read the FAQ before you set off! Unfortunately they are not easily linked to the booking in the app.
In this specific occasion the car was extremely dirty (and we had to clean the window as it was unsafe). The customer service offered a change of car or a credit.

"Great app for renting cars."

Great app for renting cars.

"Every thing worked."

Every thing worked.

"All good nice and straight forward."

All good nice and straight forward.

"App works well "

All good no issues