"Booking a flight"

I had a great experience working with Pluto! He went above and beyond to help me book my flight, making sure every detail was sorted. He was incredibly patient and professional, and I really appreciated the back-and-forth phone calls to ensure everything was perfect. Pluto made the whole process so much easier, and I’m grateful for his support. Thank you, Pluto, for your dedication and excellent service!

"So far, so good"

So far, so good. Reed from Ovago helped me book a flight and he was quite attentive and helpful in getting me a discount. I started on Kayak and then was directed to Ovago, which is guess is a Kayak partner. I have only booked my trip, but the process was nice because I felt like a human was helping me along the way.

"I was able to get a good deal thanks to…"

I was able to get a good deal thanks to Kari

"Ovago is running a scam by cancelling…"

Ovago is running a scam by cancelling the booking and in name of refund policy not even returning the booking amount.
They accepted the cancellation request that came in from anonymous source and claim it was raised by the customer. Shitty service and not even making an effort to resolve the issue. In the name of company policy they are just here to cheat on your money and take no responsibility.

"Great Experience with Flight Booking"

Lena assisted me alot in the booking process, She is nice and explained clearly the best options I had with my travel dates. Overall it's a very great booking experience and I will reach out to her in future as well for any travel related stuff.

"First time using Ovago"

This is my first time using Ovago. So far, so good! Greyson was great at helping me look for deals and giving me a heads-up on what to expect for each stage. Hopefully, everything continues to go smoothly from here on out!

"Bait & switch from Ovago"

I got a bait & switch from Ovago. Purchased a "Classic" fare on TAP Portugal from them, only to be given a "Basic" ticket with more restrictions and more fees (e.g. I have to pay $450 extra for seats for me and my family when a "Classic" ticket would have provided free seat selection). I called them up, and they admitted that the ticket shouldn't have said "Classic" on their website but there was nothing they could or were willing to do about it.

**Update**

In reply to your reply, the bottom line is that you sold me a "Classic" ticket on your website that wound up being a "Basic" ticket with TAP Portugal. These are two different kinds of tickets. Your advertising was deceptive.

"OVAGO the worst experience ever"

OVAGO the worst experience ever. Not only they destroyed my trip and my moms but since May I have not received my refund. Lisa from costumer service Keeps lying every time I contact her via email or phone and now she doesn’t even respond anymore to my phone calls or emails. Please save yourself from travel from this scam company so disappointed

"Consistently bad."

I have booked with Ovago twice. The first time they scrambled our party's birthdates. It took multiple tries communicating with them to get that right. Annoying, stressful; but forgiveable. Today I tried to check into my flight to find that they had booked the flight under a misspelled version of my name despite the documents and "e-ticket" they provided me having the correct name. Multiple ovago representatives told me that I could make the change and fix it at the check-in counter at the airport. This is factually /not/ true. I was standing at the check-in desk at the airport with Ovago on the phone who were claiming that the check in desk could do the name fix and the check-in representative telling me they could not because the travel agency had to be the one to do it. Ovago could not fix this because they need "48 hours" to communicate with the airlines to make a change. They charged me the airline fees and my travel insurance and cancellation protection were not refunded. A trip nearly ruined by negligence and another postponed for a similar issue is unacceptable. Today I feel as if I've been scammed out of hundreds of dollars because of a typo which was made by someone who wasn't me. I was given wrong information about how to approach fixing the situation which kept me from doing a proper cancellation and rebooking. I was cornered into accepting a less than favorable refund policy (which may not even go through) when the time was running out. Even now, before the verdict of my refund request, this has already cost me both hundreds of dollars and days of time. You cannot trust a poorly trained and negligent staff. I will never use this service again and I will actively discourage others to as well.
On top of it all—at the date of writing—Ovago displays a 5 star trustpilot rating badge on the bottom of their emails when they are only a low 4 star. Quite literally untrustworthy.

Update: October 24th I received an email stating that I have cancelled a my request for a refund and that my refund is rejected. This is false I made no such request to cancel my refund.

Update: November 13th Ovago has done nothing. I've gotten an email and a call saying that I will receive an update within 48 hours and never receive an update. Regarding their reply, I called to do a name change on the ticket the night before when I couldn't check in because the name on the ticket didn't match my passport information (which matched the name on my receipt from Ovago).

Again, Ovago support gave me factually incorrect instruction on how to resolve this issue the night before my flight.

Ovago's trustpilot score has officially slid from 4s into the 3s and their emails still display a 5 star badge.

"My experience was so nice with lady…"

My experience was so nice with lady Ozioma. She's very calm and gives good and clear direction. Very kind and lovely lady☺️