"They very nice"

They very nice. Thank for helping me

"Extorted by Ovago"

Absolutely awful experience. My partner purchased plane tickets from Ovago over a month in advance for the two of us to return home at the end of a trip. We were traveling with family members, who booked their tickets directly from the airline. The day before our flight, we realized our tickets (which, again, had been paid for a month in advance) were still pending, while our family members were not. When my partner reached out to customer service, the agent he spoke with did not believe his payment had gone through. When he provided proof of payment and ticket confirmation, he was told we would still not be able to take our flight, and that the tickets had been “standby tickets.” When he expressed frustration as he had not been informed he was paying over $500 for standby tickets, he was told that the agent could get us on the flight after all… for an additional $200 per person, for a service fee. Eventually, the agent lowered this to $100 per person. He could not give a coherent explanation for why we would have to pay more money to use the tickets we had already purchased. When asked for a supervisor, he provided a fake email address. He literally gave us “bettywhite at gmail dot com” which, if I need to elaborate on for anyone, was the name of a very famous actress and obviously a full mailbox. What an absolute insult, after extortion. Book literally elsewhere. The worst travel booking experience either of us have ever had.

"Service that goes beyonde"

The agent was really trying to get the best itinerary and also the best price for me. Reed was awesome!!.

"What a complete SCAM folks"

What a complete SCAM folks. Please, whatever you do, DO NOT USE THIS SERVICE. We are supposed to leave for ITALY tomorrow morning and Ovago is saying that since we upgraded our seats, they cancelled the flight. Ovago is now trying to get more money out of us for another flight. PLUS, here's the kicker, the insurance that we purchased through them is now void because we upgraded our seats through the airlines. Biggest scam in the world.

"Check the details. Again and again before you buy "

My agent Brenda minimized the fact that I was in fact changing airports during my “layover”, stating that I changed planes in Osaka as she reviewed departure and arrival cities with me. Looking at the reservation it says “change planes” not transfer airports…so now I have to figure out how to change airports.
Not helpful, somewhat deceitful. I probably won’t book again with OVAGO as every other cheap ticket place I have booked with highlights the difference between change planes and change airports and I don’t want to have to deal with this again.
Also unhelpful that I can’t call my agent back.or that they don’t respond to the voice mails that the machines say “are important to us”
I don’t feel important to you and since I can take my business elsewhere, I shall

Update: I called the service line and they were able to refund my ticket and rebook me.

"Awesome customer support"

Awesome customer support. I had a flight ticket booking morning and due to some unexpected reason’s i need to cancel it. So, i contacted a customer support they really helped me a lot to get my ticket refunded. 👌

"Customer service Romy is polite and helpful. "

Customer service

"Agent Delaying Until More Expensive"

Agent Delaying Until More Expensive

Their "agent" Barney offered to help look for discounts/alternative cheaper flights, but kept pushing for longer layovers saving only 20$ on an international flight. I said I would just do the original flight and he delayed 10 mins saying he was checking for a discount. He then finally returned to me saying the original flight was now more expensive hahahaha, so scammy.

"Iris was extremely helpful at finding me the right flights!"

Iris was extremely helpful at finding me the right flight with right balance of price vs flight time and departure date flexibility, baggage options. She seems to have much better access to flight options than I would ever do. I recommend you give this a try - there is nothing to lose and plenty to gain. As for IRIS - she is brilliant.

"Josie was great to work with"

Josie was great to work with. Walked me through the whole process from start to finish. She will be updating me via emails for any changes. Great service.