"Reed and Ovago are Awesome"

Reed from Ovago has always been great to work with for my immediate flight booking and always strives to get the best possible deal.

"Never book again EVER!!"

I never thought I would have this issue since OVAGO is a credible booking company…

I paid for my flight to Cancun and I got a minimum of three calls and several emails from the OVAGO employee Leander P.

He informed me since my flight has been booked and paid for I will need to “book” a seat for the connecting flight which starts at $80.

I was quite confused because I already paid for my flight and I informed Leander “I don’t care where I sit I just want the cheapest option” yet, he said that was my only option to pick a seat and pay $80…

I got frustrated and just told him to cancel my full flight I will just book through Expedia since this was the third time he called me because it’s not worth the headache on my end.

Once Leander heard I wanted to cancel my full flight he then proceeded to tell me if you go to check in they will give you a seat which is free….

Really?!?!

Honestly I will never book again due to that experience, I would give it 1 star but I think it was just my sales rep.

"Lena was extremely helpful and answered…"

Lena was extremely helpful and answered all my questions. Was nervous about using a service I had not used before but all went very smooth.

"Bad service."

I don’t want use anymore.

"Waste of time, potential scam"

Was booking 5 roundtrip flights to India from US so was a lot of money ~$10k. Purchase didn't go through. They did call me right away and say they were working on it. Then later texted/emailed me that the fare had increased $2k. What's the point of showing fares that can't be booked? Waste of time and seems like a potential scam.

"These people are scammers"

These people are scammers. Quoted me $5000 for 5 tickets. Upped the cost to $27,000 after I entered info. I did not authorized the increase. After speaking to the rep I said no to all flights. About 30 minutes later I got an unauthorized charge for $27000 to my credit card. When trying to get it canceled they did not provide me with a proper email confirming the cancelation.thank goodness I made the agent stay on the phone until I got the email because the one they sent me had a bad link. Do NOT use these scammers!! Book else ware. I am a regular traveler and have booked many many many trips. I’ve never experienced anything like is before!!
Update. After 52 minutes of phone time I was provided with an email stating the money would be returned.
The airline immediately (within a hour of the call) refunded their portion of $26,000 to my card. I’m still waiting on ovago’s portion to post days later. They say it will take 5-7 days. Somehow the airline didn’t need that long…..

"Self transfer not disclosed by Ovago."

I purchased a ticket with Ovago from JFK New York to Izmir Turkey with a connection at Milan. The ticket and the itinerary made it seem like a regular transfer at Italy. However, once I arrived at JFK I was informed that the transfer at Milan was a self transfer that required me to go through customs collect my luggage and reenter through customs. I did not have a visa to enter through Italian customs making it literally impossible for me to continue my flight if it wasn't for my spouse being able to enter Italy without a visa. Now we have to do the same thing on the way back and there is no guarantee that we will make it to the second flight. Ovago tells me to contact the airline, as if they were not misinforming me in the first place. Terrible experience, no help from customer service, avoid at all cost.

Edit: Ovago in their reply to this comment tells me they do not handle visa related issues and all the details of the flight have been disclosed in the confirmation email I received. First, at no point in my complaint I suggested that I expected Ovago to handle visa related issues, all I am saying is that they did NOT disclose the fact that this flight was a self transfer at Milan. The issues related to visas happened BECAUSE they did not disclose this important fact in the confirmation emails I received. So still one star and shame on them to make it look like it was my oversight.

"Super friendly and super fast service"

Super friendly and super fast service. Will recommend highly.

"Very profesional"

Very profesional
The costumer represantive agent was very polite and very [rofesional resolving my issues with my booking.

"Jacob went above and beyond to get me…"

Jacob went above and beyond to get me last minute ticket to Canada .. will surely recommend !!!!