"This is a great site. The customer service is perfect especially CARMEN"

Carmen was so helpful in finding the perfect flight for me and my family. This woman deserves a raise, she waited for me for 4 hours to try to find a perfect flight, and she stayed with me the whole time to perfect everything. and called me back when she said she would multiple times. THIS IS THE BEST CUSTOMER SERVICE.

"The flight I was trying to book…"

The flight I was trying to book initially didn't have a checked bag allowance. I asked Layla in the chat for help but it turned out that the specific flight had sold out already. Layla helped me look for another flight and found a flight that allowed checked bags and very close to the itinerary I was looking for. She stayed on the chat the whole time until my ticket was confirmed and in my inbox. She was really great and provided an excellent customer experience.

"This company is absolutely horrible"

This company is absolutely horrible. I was supposed to fly from Lima to Canada, and i had something come up where i needed to make a change to the return flight. I tried calling the airlines, and they said I must deal with Ovago to make any changes.
I then called Ovago and the recording on their customer service line said i have to use Live chat and i will get an immediate respsonse.
I then spent 8 hours on Live Chat, where i was told very often that someone 'would be calling me shortly'. After 8 hours it had reached the time for my flight, and still no call or reply, and I went to bed. I woke up the next morning to see I received a message saying that they can help with my flight change, but it will cost $300 plus a $300 'No Show' fee.
I was prepared to pay for the change, but not the 'no show' fee, so I sneakily called their 'New reservations' line (where of course they will accept calls), and had them change me to the 'changes department'. I asked about the 'no show' fee, and they agreed that they taken 12 hours to reply, and that makes sesne why i was a 'no show'. She agreed on their error, but she said it would take at least 24 hours for them to reply about whether Ovago would take responsibility. Meanwhile the new flight i want to take is in 18 hours, and she said if i want the change, i need to pay the $300 no show fee, and as soon as i do that, then Ovago will not refund me, i would need to wait at least 24 hours for their reply.
So, i'm stuck, if i wanted my flight, i need to pay the $300 no show fee. I just decided to book a whole new flight.
Just remember, if you use Ovago, you basically have absolutely horrible support.

"Worst experience ever. Customer rep Lennard and Macklin... lied directly to my face."

Ovago's customer service representative lied right to my face. I wanted to change my flight date and was assured it was easy and free, however, once I changed my flight date, I was charged $387 despite having flight insurance! Because I had no idea when I would be ready to leave my current destination, he said "no problem"... "you can reschedule again" without telling me I would be charged everytime I rescheduled my date! So, my intial flight was $1300 and now it went up to $1700. I was so upset that I immediately canceled the rescheduled flight within 24 hours but still didn't get reimbursed. You know why? Because apparently they never canceled my flight!!!! Liars! I received a flight reminder email from ovago. I canceled my initial flight home and the rescheduled flight in its entirety, so why am I receiving flight reminder emails? Because they never canceled the flight and that's why I never received my money back. $400 just taken from me. I'll never do buisness with ovago again nor will I recommend... in fact, the exact opposite.

"Never ever try to book a trip with OVAGO they are not honest, they are group of cheaters"

OVAGO is not a good company to deal with them, they charge me up till now over $1600 just for one way trip and for no show they want to charge me another $1700. They are a rabbing off company. Never ever trust anything they say. All thier goal is to extract as much money as they can from you. After I made a reservation with them they call me coz they want to charge me another $200 for window seats. When you call them they put you in hold for hours and they have only one answer no matter what you say to them. We will call you within 24 hours and they never do. If I can I give them less than a one star I will

"AUTUMN is AWESOME, EXCELLENT"

Autumn is excellent. She helped me the whole process from finding the best flight with the best deal and budget friendly. AUTUMN provides exceptional customer service. She listened to my travel needs and helped me make it possible. She has a good heart to know the needs of her customers. She is indeed a blessing to others If you need to travel go OVAGO, look for Autumn. She is AWESOME.

"Arthur"

Arthur arthur.b@ chat.ovago.com was extremely helpful & patient with helping me find a date for my trip

"Non-existent customer service"

They have dozens of people to call and harass you about buying extras, but no one to actually assist you when you need assistance. If they were to spend half of that time and effort in their customer service, they could build a loyal customer base. But instead they try to wring as much cash out of you as possible then move on to the next sucker.

"Ovago will take your money and do nothing"

Ovago is without a doubt one of the worst companies I have dealt with. I had to postpone a vacation due to a medical emergency. After initial denial, I got a credit from Ovago. When I tried to rebook the trip, they did everything they could to make sure I would have to pay a MUCH higher fare, and their customer service people are phantoms who ignored any contact on my part. They call at inconenient times (like Sunday mornings!) but you are NEVER allowed to call them back. I've complained and complained in emails to them, and they send vague general emails in reply. The whole strategy of the company is take your money...and keep it without providing the airline tickets you paid for. The 5 star reviews are fake...and I think one reason it's impossible to reach a customer service agent in person is that they are too busy writing these fake reviews. I hope to find a class action lawsuit to join against Ovago.

"DO NOT PURCHASE tickets from OVAGO!!!……"

DO NOT PURCHASE tickets from OVAGO!!!… unless You don’t mind being told over and over again that “You will be contacted in the next X hours”, but no one actually calls You ever…
You cannot actually connect with a real person on the customer service phone #, because their automated system tells You that all their agents are busy with other customers regardless when/how many times You try…
Their prices look less expensive but when You add up the time You had to invest and the the frustration-keep trying to connect with them to get something done, please believe me it will cost more than if You just buy your tickets with the airlines you’re flying with directly.


Update:05.21.23
After 5 days of trying to get help from Ovago our flight (the one we needed help with) took place today (05.21.23) I had to pay $240 for checked in baggage fo 2 ppl, since Ovago didn’t help with $35 (x2) upgrade and this was only one way..., I will have to pay the same on the way back.
So , again: unless You have a lot of money, time and patience to wast DO NOT PURCHASE airplane tickets through OVAGO!!!