"Super Helpful"

They tried multiple options to get me the flight itinerary I wanted.

"Dyson was incredibly helpful through…"

Dyson was incredibly helpful through the entire process. Even when it would take me several hours to reply back. I always got a speedy reply from him. He was sure, and thorough about making sure my needs were met.

Thank you very much, Dyson

"Awesome Customer Service and Experience."

Smooth experience in booking my flight and also resolving my issue when one of my flights got cancelled. The customer service is phenomenal. June was also very helpful.

"Good initial service but needed more info."

The agent was very courteous and patient, especially while we needed to discuss details on our side. I appreciate he made a return call after the ticketing was successfully processed.

Unfortunately, it wasn't specified that the price was in USD, despite saying we were coming from Canada, so when we saw our bank statement soon after, we were quite disappointed. We attempted to phone back when we realized the oversight (about 10 mins after process-success phone call) and the agent couldn't be reached. In the end, we felt we had to commit to the trip, but it would be prudent for agents and customers alike in the future to specify the currency, because they won't assume it to be the same as your source location.

"Clear and Motivated."

He was very dedicated to customer satisfaction, felt like it was 1999 again. As an employer I would promote that guy eventually.

"Dustin is why I was able to book my flight!"

Dustin stuck with me through the entire planning and payment. He assisted when the other flight was no longer available. He stayed actively involved in being a liaison and between me and the different departments. We had to troubleshoot and use multiple cards to pay with. Ultimately it was a long process but via chat Dustin was always helpful, had positive energy and was supportive. Even when I wanted to give up.

"My agent (Greyson) on Ovago was very…"

My agent (Greyson) on Ovago was very nice and helped me find a ticket better suited to my needs. Really like this extra service! Thanks a lot

"Great experience"

Alora was well informed and gave me many different options for my travel. We booked the very same day
well Done

"Bait and switch website"

Bait and switch website, if you try a booking they will tell u it failed and to call them. They will turn around and try to sell u the same ticket at 3x the price on the phone.

"Can't get updated ticket!"

Got international tickets. Flight there was no problem, two weeks before flight back they started sending change of flights for trip back. Fine, confirmed that I am ok with a change. It's been a week and I still haven't received confirmation or updated tickets. Customer service says "wait 2-4 hours" "wait 6-8 hours" "wait 6-12 hours" Considering next week is 4th of July where lots of US business are closed, and the flight is on the 6th, I have a feeling no one is flying anywhere.