Ovago

Flight, Stay and Tour Services
badge Company profile claimed
857 reviews
Overall Rating
Customer Reviews about

Ovago

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Francine Cheung

5.00/5.00

"Greyson was super patient"

Greyson was super patient, thank you for the help!

04/08/2023

Matt

5.00/5.00

"Amazing booking experience"

Ovago amazed me by calling and confirming my itinerary! The staff - Maverick was very supportive and gave me lots of advices for my booking.

The trip is upcoming in 2 months. I hope to have a smooth like butter holiday!

02/08/2023

Kelly

1.00/5.00

"Do not book with Ovago"

Do not book with Ovago. I had my doubts before booking but I wanted to save money and now I have spent hours trying to get my money back. It’s been 3 weeks since Ovago told me that they will be fully refunding me due to not being able to find alternative flights for me after one of the flights I originally booked had a schedule change. I should have been FULLY refunded by now and after back and forth emails, in addition to calls, this still isn’t resolved. One of the reps, Perry, told me last week that they will be withholding $20 back for a bogus non-refundable tax. Even though I wasn’t happy about it since there wasn’t any mentioned of this before, I finally agreed for them to move forward with the refund minus the $20. I still do not have a refund and I’m being told that they are still working to “resolved at the earliest possible convenience.” I’m getting ready to file a complaint with the attorney general’s office as well as the FTC. Don’t be fooled by thinking you booked a legit ticket with Ovago. If it’s too good to be true, it’s most likely a scam.

01/08/2023

Maya Y

5.00/5.00

"A bit late for the review but last week…"

A bit late for the review but last week had Ruth help me purchase last minute tickets for great deal. She was very sweet and went the extra mile making sure I was satisfied.

31/07/2023

Beth

1.00/5.00

"This company is a total scam"

This company is a total scam - buyer beware. They booked me on Basic economy without explaining that. The ticket was over $1400 and it typically cost $509-$600 to fly the destination I was booking. When I called to change the outgoing date by two days they requested an additional $900. I had to call United directly to get some help!

29/07/2023

Neeranuch NN

5.00/5.00

"This is my first time using ovaga"

This is my first time using ovaga
Olivia helps me a lot
I told her what i want and she found the best way for me and very very patient to me
Because i was emotional about my family stuff i live far away from them and i told her this is a emergency fight
And yeah she found cheapest one and fast enough for me

Thank youuu

28/07/2023

Tricia

4.00/5.00

"Almost gave up!"

I was having difficulty booking my round trip on two different airlines. I was ready to cancel everything. Raavi helped me out! He figured out my dilemma, and helped me work through it until it was resolved.

26/07/2023

Joseph Mine

5.00/5.00

"Simple and smooth booking"

Since the first minute of my attempt to book a flight with OVAGO, I was supported by a member of the OVAGO staff who helped me look for the best deal and guided me through the process. It was a very enjoyable booking experience and I was grateful for the support.

26/07/2023

Mitra manesh

5.00/5.00

"Great customer service"

The customer care representative was very professional, caring and capable. Great service. Thank you.

26/07/2023

customer

5.00/5.00

"I didn't know Ovago before"

I didn't know Ovago before. This was the 1st time that I booked the airline ticket from Ovago. Ovago's after booking customer service is good when I had questions. they were patient answer my questions.

25/07/2023
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