"Terrible Experience with Ovago. Beware of Incompetence and poor customer service!"

I recently had the unfortunate experience of booking tickets through Ovago for a flight from IAD to Mumbai with 2 stops in Berlin and Munich. Little did I know that this would turn into a nightmare journey filled with unnecessary hassles and a complete lack of support from Ovago.

When I arrived at the airport for check-in, I was shocked to learn that I needed a visa to travel from Berlin to Munich, as an Indian passport holder. This crucial information was never communicated to me during the booking process, and I was left stranded at the check-in desk, unable to proceed with my journey. It was at this point that I decided to contact Ovago for assistance.

To my dismay, it took a frustrating 25 minutes just to get connected to Ovago's customer care. When I finally spoke to an agent, my frustration only grew as they continuously put me on hold for extended periods of time, totaling another 20 minutes, passing me between three different agents who seemed to have no knowledge of the visa requirements for the specific route. The agent, who assured me that his supervisor would call me back promptly. However, I never received a call from the supervisor.

Despite my repeated calls to Ovago, they showed no urgency or concern for my situation. They kept assuring me that supervisor, would call me in a few hours, but the call never came. Instead, after several hours of waiting, I received an email demanding additional payment to reschedule my flight. There was no mention of a refund, only an arrogant expectation for me to pay more money. This level of disregard for customer satisfaction and their unwillingness to rectify the situation further exemplify Ovago's incompetence and lack of professionalism.

Based on my experience, I would not recommend Ovago for their flight travels. Their customer service is unhelpful, and their website lacks crucial information that can lead to significant inconveniences and complications during your travel. I'd never choose Ovago for any of my future travel plans.

"The issue has not been resolved"

The issue has not been resolved. Please don't say that without doing anything.

"it is scam company"

it is scam company, they do not provide any about your ticket type is it flexible or none refundable. They gonna lie it is via company policy but after contacting AA they confirmed that it is not true. I wish I read reviews about them before got involved with them. Now they are trying to CONvince that they were showing that ticket not refundable which is a lie. Read all others reviews and stay away from this company.

"gross incompetence and useless support"

We booked two tickets with this OTA but one of the flights was canceled. That is, of course, the airline's fault, not theirs, however, we received a new routing to our destination and accepted it, even is not the best one.

8 days later, the OVAGO team didn't manage yet to reissue the etix, claiming that the airlines should approve it.

I got in touch with the airlines and they cannot help much as the OVAGO made changes on the reservation and didn't finish their job.

Every single day this week they said it will be solved but... nothing and I am pretty sure our trip will end up canceled because they are very incompetent.

Please don't book anything with OVAGO, there are dozens of much better OTAs, but I highly recommend you to book directly with the airlines.

"Do not buy tickets with Ovago!"

I do not recommend to buy tickets through this travel agency. I had the worst experience ever. They were fast on selling travel protection, but slow on resolving real issues. I lost my flight with my kids - 1 year old and 4 years old - and they wanted us to pay 1,000 dollars more to get a new flight, since they made the mistake of voiding one of my daughters booking ticket. Took almost 2 hours to resolve the issue, and because of that, we missed the flight. I already submitted a dispute through my debit and credit card to get the money back.

"Autumn was very helpful!"

Autumn was very helpful!
Will definitely use her again

"Raavi is Amazing !!"

Raavi is Amazing !!! She helped me with my booking that had got cancelled due to verifications problems but she went through a whole solution for my problem and stayed with me for over an hour to get my problem solved and she definitely did !! She saved my day

"Quick and efficient"

Autumn helped me find tickets quickly and at a great price! It was a very complicated multicity ticket and she understood what I wanted right away

"Expensive fees, extortion"

The customer service here is awful, I haven't even started my trip yet and I am worried that it is all going to go wrong. I just wanted to change the time on one of my tickets, and Ovago wanted to charge me $3500 PER PASSENGER to change one 1 hour portion of my flight, when I told them I could just buy an additional ticket directly from the airline for $488 for this, and I would do that instead to avoid their exorbitant fees, I was told that if I did that without cancelling my flight or paying the fees that my flight home would be cancelled. This is literally extortion, I don't understand how they can charge $3500 fee to change a flight that the airline is selling for $488. These are ridiculous fees. I asked them to leave it alone, but now I am inconvenienced by my flight an no one seems to care at Ovago. I would not recommend using this service to anyone. Everything was great for me until it wasn't and I had to make a change.

"Chuck gave a great service"

Chuck gave a great service. He answered all my questions and found exactly what I was looking for.