"Good service, helping to do good job in short time"

That was my first time booking my ticket with this company , it was fast and great job
Thank you

"Poor customer support."

Poor customer support.

I booked a ticket from US to Manila.

One of the recommended routes was thru Vancouver, Canada, which I took. I researched tha for certain countries like the Philippines, no visa for transit is needed.

It also listed that Philippine airlines is among those whose passengers do not need a visa.

On the day of my trip, Alaska Airlines could not check me in because the system says a visa is needed.

I contacted the Ovago support and they immediately said a modification specialist will reach out to me and not to worry. Nothing happened and I ended up losing my flight and just took another one so I could get home.

I received an email from them that they are closing my case since I used the flight which I was actually not able to.

"Thanks Arthur"

Thanks, saved me some money and found a flight that would get me home with plenty of time to rest before my return to work!

"Trenton works excellent"

Trenton works excellent! He is very nice and caring about the client. Always feel helpful because of him.

"Kari was wonderful"

Kari was wonderful. I was hesitant about booking with Ovago, as i have never heard of them, but Kari made the entire process very smooth and cleared any doubts I had. Thank you!

"Gavin K"

Gavin K. was very patient and helpful while booking airfare and hotel. Thank you Gavin!

"Ovago refunded me $10 for a $900 flight…"

Ovago refunded me $10 for a $900 flight because they misunderstood when i asked for compensation for not notifying me of air port change that cost me $200 to reach. The most incompetent people ever

"Taking no responsibilty from Ovago.."

I did booked my flight in April (from Del-SMF) through Ovago (paid around $1700) and last week i was checking my flight status and couldn't find my flight. I did contact Ovago and they said my booked flight is sold out. (I don't understand what that means. looks like they didn't send confirmation to airlines of my booking). And they told me only option left for me is to get refund from carrier. I said, ok please refund me back soon as i need to buy new ticket as my flight is within week by now. I am calling them since 1 week, it's very hard to get reply from them. Everyday i call them more than 10 times a day since one week to ask them my status, Sometime i need to wait an hour to get response. My visa is expiring soon and they are not giving me concrete decision about my case, whether I'm getting my money back or issue my ticket. It's really nerve wracking.
I did post my review here on trustpilot few days ago and Ovago team did replied me on my review saying I email to investigate department of Ovago. I did send them email right away regarding my issue and details but no reply from them since 4 days.

Ovago is being so reckless that who don't care about their mistake and give solution to customer. Now I don't know what to do. I couldn't get new ticket because they haven't refund my money, neither issued my ticket. My flight is on June 3rd but still no reply from them. It looks like they want to take my hard earning money.
Final update:
Finally, I got ticket but I had to cancel the flight due to uncertainty of my flight ticket and trip schedule. Got $1007 refund after deducting fees.

"Was really quite nervous about booking…"

Was really quite nervous about booking on OVAGO as I read the reviews before. Tried it as it was offering tickets for the same flight I am interested in at nearly 1000 less than on the Qatar website (at 1499). Unfortunately the price disappeared when we were trying to do the payment (we tried 3 times). Anyway, the customer service officer Riley promptly called and emailed me to offer other flights, and when he found out I wanted that flight only, he sent me a link to book it at the new price 1697 - while it is not the lowest, it is still the best we could find at this moment. And finally, the purchase was successful. It did take quite a few minutes for it to be confirmed after payment has supposedly gone through (so I quickly checked in with the live chat and again had a prompt phone call from Riley), and we also received the codes/ ticket numbers to check on the airline side so it seems to be legit. Fingers crossed. To be honest, Riley was a great help throughout the process, though it would have been great if the prices don't just disappear when we are booking. I also hope OVAGO is not like what the others have said, disappearing if/when I need them later. Will update again if all goes well.

"I highly recommend Marleigh to anyone…"

I highly recommend Marleigh to anyone in need of seamless and reliable booking services.
Thank you, Marleigh for making the entire process a breeze. I look forward to working with you again in the future.