"Very good service"

Very good service

"Frauds"

They booked me for economy despite me paying for premium economy. I called, emailed, filled out their online contact form, but they led me on a wild goose chase. Could not directly contact their "ticketing team" regardless of who I spoke to - kept being told "they would get back to me in 1-2 hours" but never received word for days. Finally had to refund my tickets. Meanwhile their sales team were VERY communicative... in calling me to pay for extras like travel insurance.... Do NOT recommend.

"Hope you go far in your career, Greyson. The best customer service!"

I have an amazing customer experience with Greyson during the booking process. A few words to express his service for 2 days straight just to look for my international flight ticket according to my listed criteria, perfect inbound/ outbound time, sufficient time for layovers, reasonable price, ensure suitable seats for my needs. He is very patience per my request, enthusiastic to help, highly trustworthy, thoughtful to customer's need, consistently polite. I could not ask more from him in term of customer service. I wish I have more to tip him to show my great respect. Greyson, if you read this review, keep it up buddy. The world needs more people like you, the company is lucky enough to have you! Well done, Ovago.

"Diamond is great!"

Diamond was great at booking travel that was originally messed up royally by American Express

"Not following TOS of Alaska airlines"

What you’re giving me is not what I ordered.
The flight 380/381 was available at the time of the booking and I did not choose it for a reason.This itinerary gives me 1 day in LA instead of 3 that was planned with 581/582.
I do not confirm the schedule change and demand a refund as it is a significant change as per Alaska terms of service even if it is non-refundable.

"Wonderful experience so far"

I just booked a pair of tickets from Boston to Athens on British Airways for half what I have found anywhere else. Within minutes, I completed my booking, received my email from Ovago with my PNR, logged into my British Airways account and started managing my booking.

Completely happy at this point. Will update after my flights in November.

"Flight insurance scam"

Flight insurance scam can’t cancel my own flight or change passenger unless person is sick and or hospitalized not like those are the only things that stop people from flying absolutely pathetic

"Supportive agent"

I satisfy with the support from the agent (especially Greyson). They response the chat quickly and give me good offer.

"Greyson checked several options and…"

Greyson checked several options and gave us the best service and found the best price for our trip. Lots of time and patience checking every details. Thanks Greyson!

"OVAGO IS A SCAM!"

Please DO NOT BOOK THROUGH OVAGO. Once you buy the ticket, you are on your own if anything happens. They will no help you in any way and they will tell you they will call you back in a few min or a couple if hours and they will not call at all. If you book through them, know that your ticket is a 50/50 chance and you will have to book a new ticket if anything happens and they cannot fly that same day. I would pay extra $$ than risk it through this website and lose it all. The good reviews on here are most luckily written by Ovago personnel and not real customers.
SPEAKING FROM A PERSONAL EXPERIENCE ON 08/16/2023
To know the truth of the website, check the bbb.org (Better Business Bureau which is an official US website) reviews about the Ovago website. My pleasure to safe your from these scammers :)
Edit: the reply here is full l of bull***t and lies. Do not believe what they answer people here. I'm not the only personal who said this about them. READ THE 1 STAR reviews instead of the 5 stars that are most luckily written by them. The real reviews are found on the bbb.org website. BE CAREFUL PEOPLE!