"Cabin collapse!!! "

After a cabin ceiling collapsed on our cruise (TUI) we were offered a shoddy compensation offer of £125 each. We were moved 4 times and spoke to the Hotel Director, chief engineer, chief Health and Safety officer and chief of something else and yet none of them took responsibility for ensuring that the second week of our holiday ran smoothly. The final cabins carpet flooded following torrential rain in Italy and we were on the verge of trying to come home, but sat it out as this was my first cruise in 4 years due to Covid. We had no joy with TUI on our return, so we sent our case to ABTA , but TUI came back with the a slightly increased offer which we rejected. ABTA informed us we could try arbitration and sent a link to Hunt ADR, so we duly sent off our photographs clearly showing the collapsed ceiling etc and we thought great, things will happen….. WRONG!!! 6 1/2 months later we’re still no further forward. Zero communication from Hunt ADR and I have to chase them to see what is happening. Funnily enough they’ve just added insult to injury and what’s worse is we’ve paid them for the pleasure. Totally unimpressed with the “service” and would never recommend them in a month of Sundays. If I could give a minus score I would!!!

"Easy to use and helpful staff"

Easy to use and helpful staff. Happy with outcome which was fair.

"CMC Mediator Acceditation Programme on-line"

The Hunt ADR team has created a very well-structured CMC accreditation program that has given me the confidence and ability to pass the accreditation assessment by combining hands-on practical training with interesting and valuable theoretical sessions, as well as maintaining an atmosphere of interaction and support throughout the program.

This course consists of intensive learning and practice over the course of four days culminating in an examination on the fifth day. This course equipped me with the necessary skills to understand mediation concepts, made a systematic approach, and enabled me to handle it effectively during the exam.

This would be an excellent pathway for anyone interested in mediation or dispute resolution. As an added benefit, you will meet brilliant people, as I did.

"A strong recommend for a Hunt ADR Mediation Course"

I have just attended an intense, but excellent, online qualifying course as a Mediator with Hunt ADR. The course was efficiently and expertly taught and administered, with a wealth of supplementary materials. The subject is fascinating, the purpose is useful, and Civil Mediation Council accreditation is a worthwhile aim.

"Highly practical and professionally…"

Highly practical and professionally delivered content. I am a Solicitor of 20+years and had wanted to qualify as a Mediator and expand my legal service skills.

Greg Hunt and his team in this case Kelly and Colin delivered a comprehensive course which has left me feeling fully equipped to start my mediation journey.

"Fair and Reasonable"

Excellent communications throughout with a very fair and reasonable outcome.
A very good service. Thank you.

"Holiday hell in Shitaly with TUI"

Holiday hell in Shitaly with uncaring TUI - (Nastro Azzuro, Sorrento)

God awful holiday, nothing but stress and tears in appallingly poor and misrepresented hotel, left on earliest flight home.

Hunt were relatively responsive, UI on website is rubbish. Allowances made on timings due to mitigating circumstances which was hugely appreciated as TUI were spouting some bold faced lies.

Got £500 back on original booking of £2,300 but total costs ran up to £3k after we had to arrange travel home and feed ourselves outside of the hotel for all of our time there.

I had hoped to have got more back, as it really was as bad as I was saying, but
It’s better than the pathetic £100 hush money TUI offered and it cost them for my arbitration fees, so at least I hit them in the pocket as they didn’t want to listen to me.

Funny how they’ve since updated the photos of the hotel but can’t admit they messed up or try to make it right themselves.

They’ve lost all future custom from me, so disappointing and such a bad way of doing business. Had numerous great flights and holidays with BA, AA and Jet2 since :)

"Had an issue with being mis-sold the…"

Had an issue with being mis-sold the room type at our 5* holiday location. Paid full price for 3 people for a family room only to be allocated two full size beds and a fold up camp bed for my 14yr old daughter. After loosing lots of holiday time trying to get the hotel to give us what we had paid for, they finally gave us the room type we had paid for 5 days into our 14 day holiday. Contacted TUI the Rep on our second day and she said they could not do anything about it. TUI head office offered me an insulting amount of compensation on day 3 of our holiday to keep me quiet and close the matter, however I declined their offer and told them I would take the matter up on my return to the UK. After speaking to TUI on my return to the UK they would not offer anymore compensation. I took the matter to ABTA who were not able to make TUI change their decision. ABTA told me I could contact Hunt ADR and pay £108 for them to look at my case and they would speak to TUI about my case. I paid my £108 and submitted my damming written and photographic evidence within the agreed 7 days to Hunt ADR.
TUI then had 28 days to respond, and guess what? They responded within 6 days offering the full amount that I initially requested and my £108 Hunt ADR fee.
I should not have had to go to the lengths that I had to for this matter to be resolved, these big travel companies think they are a law unto themselves, threaten them with a proper arbitrator and they think again. Job done thanks to Hunt ADR.

"Think carefully, go to small claims instead."

We had a genuine complaint against a holiday company (the ones who wear red and were previously owned by Mr Branson) after being allocated a horrendous villa in Florida in the summer of 2023. We went through the whole complaint process with them during and on return from our holiday. We refused to stay at this villa (it was beyond habitable for wild animals) and after much stress, anxiety and distress, we were eventually accommodated in a suite style 3* hotel which was not indicative of a £13k holiday that we paid for. This trip was a once in a lifetime event for us and our children so we went all out putting our trust in this holiday company....never again. After many letters, emails, photos and calls the company refused to acknowledge they had breached their contract. We took it to ABTA who are not great either and really do not see the point of involving ABTA at all as they wouldn't even look at photographs! No resolution found so we followed stage 2 and applied to Arbitration which is the only option through ABTA and paid the £108 fee. Another expense and another re-living and re-submitting this anxiety inducing event. What strikes me as ridiculous is that the RESPONDENT has the final say. They get 28 days to submit their 'defence' to your complaint (which they are fully aware of because it had been going on for months) then the CLAIMAINT (me) only gets 7 days to submit a response to their defence. The defence was fully of lies, half truths and down right upsetting text. They then get another opportunity to respond to your response and you get nothing even though you raised the claim in the first place!! I submitted message after message and phone call to HUNT ADR requesting a meeting or follow up as the written word is all they take into account. There is no humanity or empathy in this process. They refused stating written documents only therefore being able to express the injury to ours and our children's mental health and well being over this horrendous experience could never be conveyed. I had to contact them 2 days after the 28 day period for the Arbitrator to reach his decision to ascertain if a decision had been reached or if he required further documentation as the time frame had elapsed. I received no reply to that message through their portal and as I had been checking the case daily (sometimes several times a day) to see if a decision had been reached, there was after our message, the final letter of decision. Whilst we have part succeeded and been awarded a few hundred pounds, the whole experience was ghastly. I think they make it extremely taxing and difficult for the common man or woman to navigate this system and to award us only a few hundred pounds after the significant time invested personally and emotionally was beyond disappointing. We have however, accepted this to bring closure and my advice would be avoid arbitration and take it to the small claims court. I hope to never find my family in this situation again but if I did, I would definitely bypass arbitration and go to court. We have learnt a lot through this and will never travel to Florida with this Atlantic Holiday company again or anywhere else for that matter and avoid this Arbitrator if possible. One saving grace is that by partly succeeding in our claim that we didn't have to pay the fees of the holiday company - we would have refused to do that and seen them in court.

"Fantastic service"

Fantastic service, when we were told time and time again by our travel agents that there was no case to answer, using the arbitration service ensured that our claim was heard and rightfully upheld. Can't thank them enough! I would fully recommend anyone who has a grievance to follow through the process as it is so worth it.