"FRAUD"

This company is an absolute scam, never sends you a test kit and doesn't reply to any of your emails, and doesn't answer your phone calls. Their scam is to take your money off your credit card and wait for you to leave the UK to avoid them being reported.

"Paid got email with order number then…"

Paid got email with order number then nothing else cannot get in touch not replying to my email paid on my credit card so will stop payment.

"I have been refused a refund for 2 pcr…"

I have been refused a refund for 2 pcr tests that I have paid over £100 for. Guidelines changed while I was abroad so I asked to be fully refunded as pcr tests for vaccinated people are now not mandatory. I was told to keep the tests for another day. I think this is disgraceful as a single mother who had to have major surgery abroad and I now have lost over £100 in tests that are still in a box that I could send back! I will be seeking legal advice.

"Fantastic services"

Great staff and fantastic services.

"Avoid"

Anigen test jan22. No ref number on booking form at all (=useless for pass locator), no replies, test itself faulty as tube blocked

"Scam! Promoted via Gov.uk"

This is what can only be described as a scam, promoted by the government! I've ordered and paid for a day 2 and day 8 PCR test and they have NEVER SENT the tests up to this day. They don't answer any phone calls or emails and refuse to refund the money.

"FAULTY ID REFERENCE NUMBER - DO NOT TRUST THEM. STILL WAITING FOR A REFUND."

If I could give 0 stars I’d 100% do so.
Completely unreliable supplier and genuinely unacceptable customer service.

I purchased a day 2 test on 03 December 2021(Order RKCHT207) - the reference/ID number appeared to be invalid in the PLF, hence hours later (after this supplier being totally unresponsive by email and over the phone) I was forced to purchase another test from one of the credible suppliers included in the list of recommended ones by gov.uk, which thankfully worked perfectly and was also cheaper.

Since then, I’ve chased 01travetest for a refund via endless emails and calls. At some point they asked me to provide the proof of the second test’s purchase saying that they’d process my refund ASAP. I did so, I’ve sent another 3 emails on top of that and they just vanished.

PLEASE DO NOT TRUST THEM. It was simply loss of time and money - a true shame under these unprecedented times...

"Robbery"

I ordered couple of day 2 and day 8 tests but received only 2 tests! Their phone can't be answered and they don't respond on emails!

"0 STAR RATING"

If I could give this company 0 stars, I would!! Day 4 & still no test delivered. No answer to emails or phone calls. This company needs reporting, total scam. DO NOT USE THEM!!!

"Don't use this mob"

I am a GP and need to return to work ASAP. I therefore paid the extra to secure a 12 hour test result. Royal Mail confirm they delivered the packages yesterday, yet 01TraveTest's tracking states the lab has yet to receive it. They don't answer their 'phone. Don't use this company.