iCandy
Sumeera
"The product was awesome and the…"
The product was awesome and the delivery was right on time
Lauren
"icandy core bundle looks great"
icandy core bundle looks great. it would be good to make it more clear which bundles do not come with the car seat.
TMA
"Love our truffle Peach 7!"
Purchased the iCandy Peach 7 truffle bundle. Absolutely love it! On unpacking the items, I noticed that the raincover was not included. After enquiring with the online customer service support I received a reply within an hour and confirmation that a new raincover would be sent out. Thank you to Nichola
James T
"iCandy Peach beautiful"
We placed out order online and the whole process was very easy. We even used a blue light discount code and received a small discount.
We were made aware of delivery problems but this was ok as we ordered well in advance.
When the delivery came and we checked over our icandy peach push chair, we found scratches on the frame.
I contacted icandy and a replacement was sent out. I thought this was amazing and the customer service was exceptional.
SJ
"Product quality is good customer service poor"
Product quality is good - however customer service is lacking - no empathy or apology when a critical part has not been sent which stops you use if the pushchair. Tried to blame the courier company for the error but new one sent out from ICandy take responsibility and say sorry it goes a long way given how expensive the products are.
Graeme Bulloch
"Still don't have the product"
Still don't have the product. Ordered on 17 August, due to be delivered on 18 August. It is now 22 August. Parcel ended up in Shrewsbury, and now somehow it's in Manchester? Will it ever reach Glasgow? Lost confidence.
Lorna
"I was assisted by Nichola in customer…"
I was assisted by Nichola in customer service regarding a lost harness pad from our buggy. Nichola was so helpful is sorting this for me. Brilliant customer service and very grateful for her help.
Thanks so much Nichola.
Lorna
Emma Miles
"Parasol"
Ordered a parasol from the sale was happy with it and quick delivery
Abi Whittaker
"Amazing customer service & travel system! ⭐️"
I was recently assisted by Kerry Porter at icandy who was so helpful and patient with helping us find the perfect travel system for my first baby. Nothing was too much trouble. The travel system arrived next day delivery and I couldn’t be happier with the icandy peach7, the quality of the bundle is amazing! I would definitely recommend an icandy to anybody.
Thankyou Kerry & icandy x
Customer
"Above and beyond"
Absolutely fantastic service. Customer service is A***
Thanks again
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