"How to win a Customer / 5*"

Have to say, really surprised and in a good way, at the level of engagement, politeness and customer service dealing with a product I purchased

When things go well you don’t really learn anything about a business, only when there are issues do you see what a business is really like.

Unlike some, one in particular, competitors, it was a pleasure to be a customer with Shore and from how they dealt with my transaction and the problem, they’ve won a customer.

Really happy, 5*s all the way

"Absolutely perfect service!"

My experience with Shore was absolutely perfect. Very quick response to all my emails and super helpful.
I ordered a surfboard and within an hour got an information that my order was packed and shipped. The board arrived on the next day - professionally packed and ready to surf.
Couldn't recommend it more - both, the service and the product are fully 10 out of 10.
Thank you again!!

"NOT FREE RETURNS"

NOT FREE RETURNS. DON'T GET CAUGHT OUT.

"Feature, not a bug!"

Ordered a wetsuit for next day delivery. Shopping process was smooth, the item was delivered to my safe place, and secured very conscientiously.

I got in touch with Shore to report a potential flaw in the suit, and they got back to me same day to reassure me it's a drainage hole, but they also offered a refund or exchange if I wasn't happy.

My friends, upon investigation it's definitely a drainage hole. I felt a bit silly, but was also really happy at being offered the refund or exchange.

Thanks, Shore, for a great experience all round. I'll be keeping the wetsuit, though!

"New Kayak"

I was looking to purchase a new kayak with some other items and the team did me a deal which was better than on their website. The paddle I ordered was damaged but after sending a photo it was quickly replaced and included a pack of scupper plugs for the inconvenience. The delivery company DPD were shocking but no fault of Shore. Would recommend them to anyone needing equipment, thanks Chris Rouse!

"£40 and 1 pence = free delivery☹️"

Out by a penny so you lose a £40 sale

Not great business sense shown here.
It’s free delivery over £40 so my order came to £40 exactly. At checkout I’m asked for a delivery charge. So I ring the help desk and request foc delivery to be told no can do. I work in retail and it’s a tough world we are living in at the moment, but I guess Shore mustn’t be struggling.
That’s fine, I’ll shop elsewhere.

"Fantastic service"

Fantastic service. Quick delivery of shoes. They were too big and had to return for a smaller size. All done within a week with no fuss. I wish all firms were as polite and efficient. Customer service team very quick to respond via email.
Would highly recommend.

"Ordered a few bits for my sons birthday…"

Ordered a few bits for my sons birthday same day it was shipped really quick delivery and so happy with my Purchases all came perfect in the boxes which doesn’t seem to happy much anymore with shops. Highly recommend this shop. Thank you.

"Excellent customer service & follow up"

I am so relieved that I bought my Wavesport Gemini Scooter kayak from Shore. It needed a repair during the warranty period and Chris was amazing at getting this all organised for me. The communication was excellent throughout (via email) and I now have my kayak back all repaired ready for new adventures. The original purchase and delivery was great too - I had excellent advice on the phone and am really glad I upgraded to fibreglass paddles. The kayak is so much fun on the sea and on rivers. I wouldn’t hesitate to recommend Shore and will definitely use them again for future purchases.

"Exceptional service"

I placed an order for my sister from overseas a few weeks ago and I was thrilled with the service. Chris was exceptionally helpful and friendly. He answered all of my questions and even held the shipment for me when my sister was out of town. Chris, you are a legend. Thanks for going the extra mile.